Regional Office Experience Leader

H&R Block, Inc.; Bel Air (MD); Híbrido; USD 54.000 - 64.000; Jornada completa

Descripción de la vacante

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 retail offices and drive a consistent, high-quality client experience across locations.

You’ll coach Tax Professionals and Client Service Professionals, delivering expert guidance and a welcoming, confident experience in every office, with on-site leadership to balance strategy and execution. Responsibilities include staffing, facilities, scheduling, compliance, and day-to-day operations while

Formación

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years work experience leading teams in a multi‑unit retail, service, or operations environment with accountability for performance outcomes.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business and financial results while managing day‑to‑day operations across multiple locations, including labor management.

Responsabilidades

• Own consistent delivery of the consultative client experience across 4–6 assigned offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals, coaching to consistent performance.
• Provide coaching informed by observed behaviors, client interactions, and performance outcomes.
• Identify patterns across offices and develop bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and implement actions to improve results.

Conocimientos

Team leadership

Client-centric service

Operational excellence

Change management

Communication & problem-solving

Educación

Bachelor’s degree or equivalent experience

Descripción del empleo

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 retail offices and drive a consistent, high-quality client experience across locations.

You’ll coach Tax Professionals and Client Service Professionals, delivering expert guidance and a welcoming, confident experience in every office, with on-site leadership to balance strategy and execution. Responsibilities include staffing, facilities, scheduling, compliance, and day-to-day operations while