Regional Office Experience Leader

H&R Block, Inc.; Pennsylvania; Hybrid; USD 70,000 - 90,000; Full time

Job summary

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 retail offices, delivering a consistent, high-quality client experience.

You’ll set expectations for consultative service, operational execution, team performance, and business results across locations. You’ll coach Tax Professionals and Client Service Professionals, drive adoption of new processes, manage staffing, facilities, and day-to-day operations.

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience leading teams in multi-unit retail, service, or operations.
• Strong client-centric mindset with consultative client experience.
• Proven leadership to coach, develop, and hold teams accountable.
• Ability to drive business and financial results while managing day-to-day ops across locations.

Responsibilities

• Own delivery of consultative client experience across 4–6 offices with consistent standards.
• Evaluate execution quality and client impact across locations.
• Lead adoption of new client experience processes and tools.
• Coach Tax Professionals and Client Service Professionals for consistent performance.
• Provide coaching based on observed behaviors, outcomes, and real-time feedback.
• Identify patterns, address performance gaps, and develop bench strength.

Skills

Leadership

Client-centric

Coaching

Communication

Problem-solving

Data interpretation

Travel adaptability

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 retail offices, delivering a consistent, high-quality client experience.

You’ll set expectations for consultative service, operational execution, team performance, and business results across locations. You’ll coach Tax Professionals and Client Service Professionals, drive adoption of new processes, manage staffing, facilities, and day-to-day operations.