Regional Office Experience Leader

H&R Block, Inc.; Southaven (MS); On-site; USD 90,000 - 120,000; Full time

Job summary

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to guide 4–6 retail offices, ensuring a consistent, high-quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and align priorities to improve client outcomes and business performance. This role emphasizes office readiness, staffing, facilities, and daily operations.

Qualifications

• Bachelor’s degree or equivalent experience.
• Strong leadership and coaching能力.
• Ability to manage multi-location operations and labor management.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals with clear expectations and accountability.
• Provide coaching based on observed behaviours and performance outcomes.
• Identify patterns, address performance gaps, and develop bench strength.
• Own revenue, growth, operational performance, and business outcomes.
• Monitor performance metrics and implement actions to improve client acquisition and retention.
• Ensure daily operations, staffing, scheduling, compliance, and SOPs across offices.
• Own office and workforce readiness, including facilities, equipment, and onboarding.

Education

Bachelor’s degree in related field or equivalent experience

Job description

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to guide 4–6 retail offices, ensuring a consistent, high-quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and align priorities to improve client outcomes and business performance. This role emphasizes office readiness, staffing, facilities, and daily operations.