Regional Network Manager Mid West

CDS Logistics; Middle River (MD); On-site; USD 105,000 - 125,000; Full time

Job summary

CDS Logistics seeks a dynamic Regional Logistics Network Manager to lead a growing field network. You will oversee the performance of 15–20 Certified Delivery Partners, manage Territory Network Managers, and drive service, safety, and customer satisfaction across the region.

You will work in the field and from home, building strong relationships with partners and customers, using data to guide improvements and ensure adherence to CDS standards.

Qualifications

• Strong leadership and people-management abilities.
• Excellent written and verbal communication skills.
• Analytical mindset with data-driven decision making.
• Ability to travel up to 50% of time.

Responsibilities

• Own the operational performance of 15–20 Certified Delivery Partners across the region.
• Lead, coach, and develop a team of Territory Network Managers to drive performance.
• Build strong relationships with CDP owners and leaders to influence outcomes.
• Monitor and act on CDP performance using KPIs, scorecards, and customer feedback.
• Drive continuous improvement using Lean tools (Gemba, 5 Whys, Ishikawa, 6S/8 Wastes).
• Foster a safety-first culture and ensure CDS safety expectations are met.
• Manage regional financial performance using P&L and productivity data.
• Maintain relationships with key customer contacts for issue resolution.
• Ensure operational readiness and compliance with SOPs and policies.
• Establish regular reviews, stand-ups, audits, and Leader Standard Work.
• Provide leadership with visibility into regional performance.
• Travel across the region to engage with teams, CDPs, and customers.

Skills

Leadership

Communication

Relationship management

Analytical thinking

Education

Bachelor’s degree or higher in related field

Tools

Microsoft Office

Excel

Job description

Job Details: Level: Management, Job Location: Field Employee - Middle River, MD 21220, Salary Range: $105,000.00 - $125,000.00 Base+Commission/year, Regional Logistics Network Manager

Title: Regional Logistics Network Manager

Department: Network Operations

Position Status: Full Time

Exempt Status: Exempt, Salary

Location: Remote Workspace

About CDS Logistics

CDS Logistics is one of the largest providers of last mile delivery and fulfillment solutions in the United States. Over the past three decades, we have built expertise that makes us an industry leader specializing in big and bulky items, like furniture, appliances, cabinets, and building products. We partner with the nation’s leading manufacturers and retailers to deliver millions of orders nationwide. Our proprietary, in‑house technology and hands‑on operational expertise enable us to provide results that are consistent, reliable, and proven to drive outstanding customer experiences.

We hold ourselves to the highest standards, ensuring every customer is treated with respect and every order is handled as if it were our own. We support our team members to ensure their career success with training programs, accessible leadership, and ongoing talent development.

Our Mission: “Creating Customers by Servicing Customers”

Our Guiding Principles

• Put Safety First
• Respect for Others
• Treat Customer Orders Like Our Own
• Deliver Measurable Excellence
• Pursue Relentless Improvement

About the Job

CDS Logistics is seeking a dynamic operations leader to manage a growing region of our nationwide Certified Delivery Partner network. The Regional Logistics Network Manager leads a team of Territory Network Managers and is accountable for the operational performance of approximately 15–20 Certified Delivery Partners. This leader will drive service, safety, customer satisfaction, cost performance, and continuous improvement across the region while developing a high-performing field team and strong relationships with our customers and delivery partners.

Regional Logistics Network Manager

In this role you will work in the field as well as from home, managing your team of Territory Network Managers in the oversight of daily operations of our business through our agent network. You can anticipate this role to focus on driving Certified Delivery Partner performance to meet operational standards through strong results‑based communication with CDPs and employees, employee development, proactive performance monitoring and customer accounts within your region. A successful applicant will be able to:

• Perform quality work within deadlines
• Interact and communicate professionally with internal and external customer groups
• Prioritize daily tasks in consideration of Organizational Strategic Goals
• Work with and lead a team towards collaborative operational goals

Key responsibilities include, but are not limited to, the following:

• Own the operational performance of approximately 15–20 Certified Delivery Partners (CDPs) across the region, with accountability for service, safety, customer satisfaction, and adherence to CDS and customer standards.
• Lead, coach, and develop a team of Territory Network Managers, enabling them to independently drive performance, continuous improvement, and adherence to CDS and customer SOPs across their assigned CDPs.
• Build strong relationships with CDP owners and leaders, influencing performance and driving change.
• Monitor, communicate, and act on Certified Delivery Partner performance, using operational KPIs, driver and customer scorecards, claims, and customer feedback to identify trends and drive timely corrective action.
• Drive continuous improvement using CDS’ Lean operating principles and tools, including Gemba walks, 5 Whys, Fishbone (Ishikawa) analysis, and 6S/8 Wastes audits, to address root causes and deliver sustainable performance gains.
• Drive a safety-first culture across the region, ensuring CDPs meet CDS safety expectations and proactively identifying and addressing safety risks and performance trends.
• Understand and manage the financial performance of the regional network, using P&L, partner pay, productivity, and other operating data.
• Build and maintain strong relationships with key customer contacts, ensuring effective communication and rapid resolution of service issues.
• Ensure operational readiness and compliance across the region, including adherence to customer SOPs, CDS policies, training and certification requirements, and warehouse and delivery standards.
• Establish a disciplined operating rhythm through regular performance reviews, team stand‑ups, developmental audits, Leader Standard Work, and quarterly CDP business reviews.
• Provide CDS leadership with clear visibility into regional performance
• Travel regularly throughout the region to engage with Territory Network Managers, CDPs, customers, and field operations.

Qualifications: Leadership Qualities

• Strategic Planning: Develop and implement long-term business strategies to achieve company goals and drive growth.
• Team Leadership: Lead, mentor, and develop a high-performing team, fostering a culture of collaboration, accountability, and continuous improvement.
• Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, ensuring alignment with business objectives.
• Decision-Making: Make informed, data-driven decisions that balance short-term needs with long-term strategic goals.
• Change Management: Lead organizational change initiatives, ensuring smooth transitions and minimizing disruptions to business operations.
• Performance Monitoring: Establish and monitor key performance indicators (KPIs) to assess progress and adjust strategies as needed.

Qualifications

• Strong leadership skills with the ability to coach, influence, and develop others
• Superior organizational and prioritization skills
• Excellent communication – both oral and written - and relationship-management skills
• Strong analytical and problem-solving skills with the ability to use data to drive action.
• Proficiency with Microsoft Office, including Excel.
• Ability to work independently and be self‑motivated to get things done
• Openness to change and ability to develop creative solutions to improve processes and performance
• Ability to manage company resources effectively
• Ability and willingness to travel up to 50% of the time throughout the assigned region.

Preferred Qualifications

• 5+ years of progressive experience in logistics, transportation, distribution, warehousing, or related operations, preferably in final mile logistics
• Experience managing third-party logistics providers or independent business partners.
• 5+ years of progressive experience leading teams or multi-location operations.
• Bachelor’s degree or higher in related field
• Experience with Lean, Six Sigma, or other continuous improvement methodologies.

Work Environment

• Remote home office, corporate office, warehouse facilities, loading docks, and other field-based travel locations.

Physical Demands

This role requires regular travel and visits to warehouse, loading dock, and delivery environments. The employee must be able to stand and walk for extended periods and occasionally lift or move up to 25 pounds.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.