VP of Final Mile Operations

Suddath; United States; On-site; USD 180,000 - 320,000; Full time

Benefits offered by this job

Competitive wage with benefits

401(k) with company match

Weekly pay / Biweekly pay

PTO and holidays

Tuition reimbursement

Job summary

Suddath is seeking a Vice President of Final Mile Operations to lead the nationwide final mile delivery network, ensuring profitability, quality, regulatory compliance, and customer satisfaction across markets. This field-oriented leader will drive scalable growth and set operating standards.

Preference for Texas markets; Dallas, Austin or Houston; regular travel between field operations; strong financial acumen and data-driven decision making required.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business Administration, Engineering, or related field.
• Ten+ years of leadership in transportation, logistics, or related operational environments.
• Lean, Six Sigma or equivalent continuous improvement certification preferred.

Responsibilities

• Oversee warehouse, transportation, and delivery operations across the network.
• Own service performance, on-time delivery, and customer satisfaction.
• Drive profitability and manage revenue, costs, and budgets.
• Lead contractor network management and compliance.
• Develop high-performing leaders and teams; foster accountability.
• Work with cross-functional teams to drive continuous improvement.

Skills

Operational leadership

Financial acumen

KPIs & data-driven

Transportation knowledge

Continuous improvement

Leadership development

Contractor network compliance

Customer relationship mgmt

Education

Bachelor's degree in Supply Chain/Logistics/Business/Engineering

Tools

Lean

Six Sigma

Continuous improvement tools

Job description

Why Choose Suddath to “Move” your Career to the Next Level?

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching


• Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.


• Paid Time Off (PTO) and paid company holidays


• A tuition reimbursement plan where employees are encouraged to continue their education and development


• For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.

This role has the ability to be domiciled out of any of our major markets (TX, OK, NC, SC, FL), but preference will be given to candidates residing in the Texas markets, specifically Dallas, Austin or Houston. Regular travel will be expected between field operations across the network.

Summary

The Vice President of Final Mile Operations is responsible for the overall performance, profitability, quality, and operational leadership of the Company's final mile delivery network. This leader owns operational execution across all markets, ensuring strong customer satisfaction, network capacity, regulatory compliance, and financial performance. Serving as the senior operational leader for a geographically dispersed organization, the Vice President drives consistent execution, operational standards, and continuous improvement across the network. This role is accountable for delivering scalable growth while ensuring the organization consistently meets client expectations. The successful candidate is a field-oriented operator who combines strong financial acumen, data-driven decision making, and leadership capability to develop high-performing teams and build a culture of accountability and Operational Excellence.

Operational Performance & Quality

• Provide strategic leadership and operational oversight for warehouse, transportation, and delivery operations across the network.


• Own service performance across the network, including on-time delivery, completion rates, damage-free delivery, and Customer Satisfaction.


• Establish and maintain service, quality, and performance standards across all markets.


• Lead operating reviews and performance management processes to ensure accountability, consistent execution, and achievement of client service requirements.


• Maintain a disciplined approach to identifying and resolving service failures, customer complaints, claims, and performance issues.


• Lead initiatives focused on reducing damages, claims, delivery exceptions, and customer escalations.


• Ensure effective performance governance through KPI management, reporting, trend analysis, and operational visibility.


• Partner with cross-functional teams to strengthen operational controls, mitigate risk, and ensure adherence to all regulatory, client, and company requirements.


• Own the operating profit and loss statement, including revenue, direct costs, contribution margin, and annual budget performance.


• Maintain a comprehensive understanding of unit economics and the factors influencing business performance.


• Partner with Finance on forecasting, budgeting, financial performance management, and profitability analysis.


• Identify opportunities to improve profitability and address performance gaps.


• Drive profitable growth while balancing client requirements, service performance, and operational efficiency.

Contractor Network Management

• Ensure sufficient qualified delivery capacity exists across all markets, including peak season planning and contingency coverage. Partner with Fleet Support Services to support local market recruiting and onboarding efforts that maintain a strong contractor pipeline.


• Model and ensure strong adherence between local operations and Fleet Support Services to maintain compliance with all contractor requirements, including contractual, licensing, insurance, screening, authority, and equipment standards.


• Execute contractor settlement, compensation, and incentive programs while providing operational feedback to improve contractor performance and network capacity.


• Lead contractor retention and engagement efforts that support network stability, capacity reliability, and market performance.


• Partner with cross-functional teams to ensure contractor activities align with established policies, compliance requirements, and the independent contractor business model.


• Lead the organization's continuous improvement strategy and drive a culture of operational excellence across the network.


• Establish and maintain operational standards that promote consistency, scalability, and accountability across all markets.


• Leverage data-driven problem solving and continuous improvement methodologies to address performance gaps and improve business results.


• Drive the evaluation, implementation, and adoption of operational tools, systems, and technologies that enhance efficiency, visibility, and customer experience.


• Drive operational excellence through safe, efficient, and compliant execution, ensuring service commitments, customer expectations, and financial objectives are consistently achieved.

Client Partnership & Growth

• Serve as the senior operational point of contact and escalation authority for key customer relationships.


• Build trusted partnerships with client leadership teams through transparency, responsiveness, and consistent execution.


• Lead client business reviews and strategic operational discussions, presenting performance results, corrective actions, and improvement opportunities.


• Partner with Business Development and Implementation teams to support customer retention, new implementations, operational expansions, and growth initiatives.

Leadership & Talent Development

• Build and develop high-performing leaders and teams, fostering a culture of accountability, ownership, collaboration, continuous improvement, and measurable results.


• Strengthen organizational capability through succession planning, talent development, employee engagement, and change leadership strategies that support long-term growth.


• Promote cross-functional partnership and alignment across the organization to drive operational excellence, customer success, and business performance.

QUALIFICATONS

To perform this job successfully, an individual must be able to perform each essential duty consistently and satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

Bachelor's degree in Supply Chain, Logistics, Business Administration, Engineering, or a related field, or equivalent operational leadership experience. Ten or more years of leadership experience in transportation, logistics, supply chain, or related operational environments, including multi-site operations, geographically dispersed teams, and P&L ownership. Experience leading operations supported by independent contractor delivery networks required. Final mile or home delivery experience and experience in big-and-bulky delivery environments are strongly preferred. Lean, Six Sigma, or equivalent continuous improvement certification preferred. Experience launching new markets, facilities, major customer programs, or operations supporting national retailer scorecard programs preferred.

Knowledge, Skills & Abilities:

• Strong operational leadership in complex, geographically dispersed environments.


• Demonstrated financial acumen and understanding of operational performance drivers.


• Ability to utilize KPIs and data to drive business results.


• Knowledge of transportation, warehouse, routing, dispatch, and performance management technologies.


• Experience leading continuous improvement initiatives.


• Ability to develop high-performing leaders and teams aligned to the Company's 4 Pillars of Excellence.


• Knowledge of contractor network operations and compliance requirements.


• Strong customer focus and relationship management skills.


• Ability to lead change and build cross-functional partnerships.


• Commitment to safety, quality, service, and profitability.

Travel:

Ability to travel regularly as needed to support field operations.