Regional Network Manager M/F/X

Allianz Commercial; Washington; On-site; USD 60,000 - 90,000; Full time

Job summary

Allianz Partners is seeking a field-based Recovery Operations Manager to proactively manage the independent recovery network across a defined region. You will visit agents and providers, ensure contractual compliance, and drive KPI improvements while liaising with the Regional Manager to optimize coverage.

Travel will be extensive. You will have a managerial background, contract management skills, and knowledge of the UK recovery industry, with proficiency in MS Office and a willingness to

Qualifications

• GCSE level in Maths and English required.
• City & Guilds/BTEC in Motor Vehicle Engineering or NVQ in Automotive Studies or equivalent.

Responsibilities

• Visit agents, dealers and suppliers to review issues from lapses and training.
• Identify coverage gaps in the region and liaise with Regional Manager to appoint/terminate providers.
• Ensure new providers meet contractual requirements (compliance equipment, insurance, appearance, competence).
• Update network activity on IT platforms and related solutions.
• Analyze network KPIs and implement improvement plans for underperforming suppliers.
• Participate in the Mystery Shop Programme
• Organise and participate in Network Training days
• Organise and participate in trade shows
• Develop relationships with key motor manufacturer dealers in defined region
• Manage other providers of assistance services as directed by Regional Manager
• Investigate and document complaints promptly and communicate findings to CS and relevant departments
• Inspect vehicles to assess damage and liability
• Advise recovery operators on operations as requested
• Recommend changes to resolve root causes
• Support operations with training and technical information
• Resolve complaints impartially and consistently with Allianz Partners standards
• Work with AI, ML, data analytics and cloud tools within governance, security and ethics standards

Skills

Managerial experience

Contract management

UK Recovery Network knowledge

Experience with TPAs

Travel willingness

Driver's license

Proficiency in MS Word

Proficiency in MS Excel

Proficiency in MS PowerPoint

Education

GCSE level in Maths and English

City & Guilds/BTEC in Motor Vehicle Engineering

NVQ in Automotive Studies

Tools

Word

Excel

PowerPoint

Job description

About us

At Allianz, we are a leading global financial services provider, offering insurance and asset management solutions. Our culture of trust, collaboration, and innovation empowers employees to grow, thrive, and make a meaningful impact in a diverse and inclusive workplace.

The role

Purpose of the role is to proactively manage the independent recovery network in a defined region, ensuring that we provide a professional, high quality & cost effective service to our clients.

What you will do

• To visit agents, dealers and suppliers, as required, to review issues arising from procedural lapses and training issues.
• To identify areas within the region which do not have suitable coverage and liaise with the Regional Manager to appoint/terminate service providers when and where necessary, in order to maintain the high level of quality within your region.
• To ensure that all new service providers fully meet the Company's contractual requirements in terms of compliance equipment, insurance, appearance and professional competence prior to being added to the network.
• To update and maintain all network related activity on the Assistance IT platform and other associated IT solutions
• To analyse your network suppliers KPIs, identify poor performance and provide individual suppliers with a performance improvement plan where needed
• To participate in the Mystery Shop Programme
• To organise and participate in Network Training days
• To organise and participate in trade shows
• To develop relationships with key motor manufacturer dealers in a defined region as determined by the Regional Manager.
• To manage other providers of assistance services as determined by the Regional Manager
• To ensure that any complaints received relating to a recovery are investigated promptly and the findings documented and communicated to the CS department and any other relevant department.
• To inspect vehicles, as required, to determine the extent of damage and potential liability.
• To advise vehicle recovery operators on any aspects of the recovery operation when requested to do so.
• To make recommendations and implement changes as required to ensure that we continue to resolve the root cause of issues.
• To support the operations team with training and technical information
• To resolve complaints in an impartial and diplomatic way and in keeping with the expectations of Allianz Partners and our clients.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use

What you will bring

• Educated to GCSE level or equivalent, including Maths and English.
• City & Guilds/BTEC in Motor Vehicle Engineering, NVQ in Automotive Studies, or equivalent
• Proven managerial background in an operational environment (field or office-based).
• Contract management skills
• Knowledge of UK Recovery Network operational processes, systems, and industry legislation.
• Proficiency in Word, Excel, and PowerPoint
• Experience in working with and managing relationships and performance of TPA's
• Good working knowledge of the UK recovery industry.
• Experience with LGV.
• Full, clean, and current driving license.
• Ability to lift and carry equipment used in the recovery industry.
• Willingness to travel extensively and periodically stay overnight away from home.

Hours

Field based, 40 hours per week, Monday to Friday. Due to the nature of this position, hours may vary in line with business needs. The nature of the role means that there is a substantial amount of travel and a requirement to periodically stay away from home overnight

Why Work for Us

• Global Impact: Join a company that makes a difference in the lives of millions worldwide.
• Career Growth: We offer opportunities for professional development and career advancement.
• Inclusive Culture: Be part of a diverse team that values collaboration and innovation.
• Employee Well-being: We prioritize the health and well-being of our employees with comprehensive benefits.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

103221 | Procurement | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Partnersisa world leader in B2B2Cinsuranceand assistance,offeringglobal solutionsthatspaninternationalhealthand life,travelinsurance, automotive and assistance. Customerdriven,ourinnovative experts areredefininginsuranceservices bydeliveringfuture-ready, high-tech high-touchproductsand solutionsthatgobeyondtraditionalinsurance. Ourproductsareembeddedseamlesslyintoourpartners' businesses orsolddirectlytocustomers, and areavailablethroughfour commercialbrands:Allianz Assistance, Allianz Automotive, AllianzTraveland Allianz Care.