Regional Multi-Office Experience Leader

H&R Block, Inc.; Fort Myers (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations.

You’ll guide Tax Professionals and Client Service Professionals, set clear expectations for service, operations, and results, and balance strategic oversight with hands‑on leadership. This role owns staffing, facilities, compliance, and daily operations while coaching teams to drive client outcomes and revenue growth.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi‑unit environments with accountability for performance.
• Strong client‑centric mindset with consultative experience.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead and coach Tax Professionals and Client Service Professionals.
• Provide actionable feedback to strengthen team execution.
• Manage staffing, facilities, compliance, and day‑to‑day operations across offices.

Skills

Leadership

Coaching

Operational excellence

Data-driven decisions

Communication

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations.

You’ll guide Tax Professionals and Client Service Professionals, set clear expectations for service, operations, and results, and balance strategic oversight with hands‑on leadership. This role owns staffing, facilities, compliance, and daily operations while coaching teams to drive client outcomes and revenue growth.