Regional Office Experience Leader (Multi-Office)

H&R Block, Inc.; Wilmington (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, align priorities, and drive business results while maintaining in-office presence.

You will own office readiness, staffing, facilities, compliance, and day-to-day operations, using data-driven insights to improve client outcomes and operational performance.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in a multi-unit retail, service, or operations environment.
• Strong client-centric mindset with experience delivering consultative client experience.
• Proven ability to coach, develop, and hold teams accountable.
• Experience managing day-to-day operations across multiple locations including labor management.
• Willingness to travel frequently between offices.

Responsibilities

• Own consistent delivery of the consultative client experience across 4-6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead teams with clear expectations, accountability, and coaching.
• Provide coaching based on observed behaviors and performance data.
• Identify patterns across offices and address performance gaps.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics and implement actions to improve results.
• Oversee daily operations including staffing, scheduling, and compliance.

Skills

Leadership

Coaching

Client-centric

Data interpretation

Communication

Problem solving

Travel readiness

Multisite operations

Education

Bachelor's degree or equivalent experience

Tools

MS Office

Analytics tools

Job description

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, align priorities, and drive business results while maintaining in-office presence.

You will own office readiness, staffing, facilities, compliance, and day-to-day operations, using data-driven insights to improve client outcomes and operational performance.