Regional Manager of Operations

Heartland Dental LLC; Baltimore (MD); On-site; USD 110,000 - 180,000; Full time

Benefits offered by this job

Travel expenses covered

Laptop provided

Mobile phone provided

Job summary

Heartland Dental LLC seeks a Regional Manager of Operations to lead the administrative operations for a cluster of supported dental offices. You will drive profitability, implement efficiencies, and build strong relationships with regional teams, administrators, and front desk staff from a remote setting when needed.

The role requires travel across offices, leadership in practice management, and collaboration with the Regional Director of Operations.

Qualifications

• Five+ years in business management or related field.
• Strong organizational and analytical skills.
• Ability to travel frequently with overnight stays.
• Excellent verbal and written communication.
• High maturity, initiative and judgment.
• Strong relationship-building and leadership abilities.
• Customer-service oriented with patient-facing skills.

Responsibilities

• Oversee administrative operations for 8–12 supported dental offices.
• Support dentists in growth and development and set goals.
• Motivate teams, resolve conflicts and make decisions.
• Analyze business reports to meet budget and EBITDA targets.
• Monitor P&L and close gaps between actual and projections.
• Coordinate visits and quarterly practice reviews across a region.
• Hire, train and coach Practice Managers; participate in dentist selections.
• Develop workforce planning, recruiting and retention strategies.
• Provide management with reports and recommendations.

Skills

Business management

Leadership

Strategic planning

Relationship building

Communication

Education

Bachelor's degree

Associate degree

Tools

Dentrix

Job description

Job Description

A region of Heartland Dental supported offices is seeking a Regional Manager of Operations (RMO) with strong business acumen and a proven track record of leadership. In this strategic role, you will implement efficiencies and systems to further grow supported offices and our company footprint. Maintaining a close relationship with all regional team members, from administrators to front desk assistants, ability to build relationships and deliver results effecting feedback from a remote setting will be key. The Regional Manager of Operations will play a significant role in cultivating an environment that provides effective and trustworthy dental services. In this administrative leadership role, you’ll use your team-building skills to maintain profitability within multiple established, state-of-the-art Heartland Dental supported offices. Additionally, this position plays an essential role in communicating with patients and dental team.

Regional Manager of Operations

Training and supporting tools are provided in the areas of practice management and leadership to help accomplish position responsibilities. All reasonable travel-related expenses covered under our travel & expense policy. Heartland Dental provides the necessary equipment, including a laptop and mobile phone. This position reports to the Regional Director of Operations (RDO).

Duties & Responsibilities

• Overseeing the administrative operations of 8 to 12 supported dental offices
• Directly support dentists in their growth and development, helping them set goals and address operational opportunities within their supported office
• Motivate team members, resolve conflicts and make difficult decisions
• Ability to analyze business reporting and create recommendation/action to attainment of yearly budgetary and contribution goals, prioritizing supported practice performance issues to ensure issues impacting Same Office Growth (SOG), revenue and profitability (EBITDA) are addressed first
• Monitor the P&L statements for each supported practice and develop effective ways to close the gaps between actual performance and company projections
• Work with multiple supported practices and Practice Managers across a large region, coordinating in-practice visits and reviews; including a quarterly in-practice business meeting for each supported practice
• Responsible for hiring, training and coaching Practice Managers
• Responsible for interviewing and contributing to the selection of supported dentists
• Develop workforce planning, recruiting and retention strategy to maintain optimum performance of each supported practice
• Provide reports and recommendations, as needed, to management on supported practices
• Other projects as assigned

Minimum Requirements

• Completion of one of the following: at least five years of business management experience OR associate degree and not less than 3 years of business management experience OR Bachelor’s degree and one year experience
• Strong organizational skills, accuracy and attention to detail
• Ability to frequently travel with some overnight stays
• Strong verbal and written communication skills
• High level of maturity, personal initiative, and sound judgment
• Outstanding relationship-building, interpersonal and leadership skills
• Exceptional customer service skills, with the ability to build a comfortable and approachable relationship with patients
• Adequate dedicated space at home or alternate work location to allow and support work-related activities
• If necessary, family care services are in place by employee to provide a time slot of undisturbed, focused attention to details

Desirable Qualifications

• Working knowledge of dental procedures and terminology
• 2+ years managing multiple practice or retail store locations
• Experience in dental practice management
• Experience with practice management software, preferably Dentrix

We put our people first at Heartland Dental, and that shows in our generous benefits package.

Company retains the sole discretion to change the duties of the position at any time.

We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.