Regional Manager of Customs Brokerage

Green Worldwide Shipping, LLC®; Decatur (GA); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

HDHP Health Plan

Employee Dental

401(K)

Parental Leave

Tuition Reimbursement

Remote work option (26 days)

Job summary

Green Worldwide Shipping, LLC is seeking a Regional Manager of Customs Brokerage to lead a dedicated Entry Team supporting nationwide operations. The role emphasizes accuracy, compliance, and high-quality processing across branches, with opportunities to guide training and SOP development.

The position involves managing an experienced team, coordinating with branches, and ensuring timely, compliant entries while staying current on regulations and industry best practices.

Qualifications

• Customs Brokerage and PGA experience (minimum 7 years)
• Experience managing teams of 5+ people
• Proficiency in Microsoft Office (Outlook, Excel, Word, etc.)
• Passionate attention to detail
• Strong written and oral communication skills

Responsibilities

• Follow the Process: adhere to Green’s established customs brokerage processes and client-specific SOPs.
• Manage your Entry Team to ensure all entries are timely and accurate and the grid remains green.
• Research and solve questions of classification, valuation, tariff applicability, FTA eligibility, PGA requirements and Cargo Wise inputs.

Skills

Customs brokerage experience

PGA experience

Team leadership

Microsoft Office

Communication skills

Tools

Cargowise

Job description

About Green

“Global Reach with a personal touch", that’s the foundation on which four partners (and long-time friends) agreed to when they started Green Worldwide Shipping back in 2008. This ethos has allowed Green to Grow to a 250+ strong team with 16 offices across the US and growing.

Brief Description

“Global Reach with a personal touch", that’s the foundation on which four partners (and long-time friends) agreed to when they started Green Worldwide Shipping back in 2008. This ethos has allowed Green to Grow to a 250+ strong team with 16 offices across the US and growing.

At green we are a family of innovative problem-solvers who communicate freely to present creative solutions in an environment of trust, respect, and integrity. We are dedicated to customer service, passionate about logistics, and committed to sustainable growth while inspiring others.

Regional Manager of Customs Brokerage

Green Worldwide is launching an exciting new dedicated Entry Team, bringing together skilled customs entry writers and customs brokerage professionals who are passionate about accuracy, compliance, and service excellence. This specialized team will play a key role in supporting Green’s nationwide operations by delivering consistent, efficient, and high-quality customs entry processing across branches.

Positions for EAST and WEST Manager

How You Will Be Successful….

• Follow the Process: adhere to Green’s established customs brokerage processes and client-specific SOPs.
• Manage your Entry Team to ensure all entries are timely and accurate and the grid remains green.
• Research and problem-solve questions of classification, valuation, tariff applicability, free trade agreement eligibility, partner government agency requirements and their input into Cargo Wise declarations.
• Ensure Entry Team members receive necessary training for new Customs and PGA requirements.
• Assist branch management and business development teams as Customs and PGA subject matter experts when called upon.
• Research errors, inaccuracies and delays to identify root causes and take disciplinary action when needed.
• Establish and maintain client SOPs pertaining to Customs and PGA.
• Address and resolve client issues and concerns promptly and effectively.
• Participation in local customs brokerage associations, including attendance at seminars, Customs round‑tables, port days, etc.
• Engagement in professional development and learning.

Key Competencies

• Ensure compliance with all relevant regulations and laws, including tariffs, trade agreements, and import/export restrictions.
• Stay updated on changes in regulations.
• Engage in innovative solutions to streamline operations.
• Proactively identify potential issues and opportunities and present solutions.
• Communicate effectively with internal and external stakeholders, including government agencies and Customs officials.

Work Environment

• Office setting.
• Maybe some travel to see geographically dispersed team members.
• Some weekend and holiday work (Likely 2 weekends a year and escalations)

Responsibilities are subject to change and evolve over time.

Required Qualifications

• Customs Brokerage and PGA experience (minimum 7 years)
• Experience managing teams of 5+ people
• Proficiency in Microsoft Office (Outlook, Excel, Word, etc.)
• Passionate attention to detail
• Strong written and oral communication skills

Preferred Qualifications

• Licensed customs broker
• Certified Customs Specialist (NCBFAA) Designation
• Cargowise Experience.

What We Offer…

Employee High Deductible Health Plan (HDHP) currently paid for 100% by Green.

• Competitive salary based on qualifications, experience and location.
• $1,800 contributed to employee HSA Account, if on HDHP.
• Employee Dental provided by Green.
• Option to purchase disability insurance.
• Paid life insurance and option to buy-up.
• 401(K)
• Parental Leave Program.
• Monthly recognition points to give/receive, which can be converted to gift cards.
• Tuition Reimbursement Program.
• Weekly fruit baskets in office locations
• A tree planted for every new employee to Trees.org
• Optional 26 days remote annually
• Wellbeing Program.
• Training and Development.