Regional Manager-Detroit

MarcJax; Baltimore (MD); On-site; USD 95,000 - 125,000; Full time

Job summary

Rise Hospitality in Baltimore seeks a Regional Manager to oversee multiple stands in the Buffalo region. You will coach more than 40 crew members and Stand Managers to achieve performance goals while maintaining high guest standards.

The role requires strong leadership, excellent communication, and a hands-on approach to front-line operations. Travel up to 75% is expected, with early mornings, weekends, and holidays a norm in this fast-paced, people-first environment.

Qualifications

• 2+ years of multi-unit leadership experience in QSR, coffee, or drive-thru environments.
• Experience with labor modeling, scheduling, inventory, and equipment maintenance is preferred.
• Strong communication skills and ability to lead under pressure in fast-paced settings.

Responsibilities

• Lead & Develop: Coach and scale 40+ member teams and Stand Managers to hit goals.
• Model Excellence: Maintain proficiency in front-line duties and operational standards.
• Drive Profitability: Analyze P&L, KPIs, and reporting tools to improve labor costs and efficiency.
• Be Present: Spend 75% of time in the stands coaching and observing the operation.
• Build the Pipeline: Collaborate with leadership to implement new initiatives and nurture internal talent.

Skills

Leadership

Operational Grit

Communication

Culture

Education

Bachelor's degree preferred

Job description

Baltimore, Maryland, United States Rise Hospitality

Regional Manager – Premium Drive-Thru Coffee Group

The Mission: Brewing Joy. Fueling Growth. Leading with Heart.

Our brand was born from a desire to change drive-thru coffee into a fun, mind-blowing experience. We dreamed of serving premium coffee in record time and making new friends while we're at it. What started with one stand and seven original coffees has grown into a national movement built on kindness, energy, and community.

As a passionate franchise group bringing this bold energy to Western New York, we are dedicated to operational excellence and a "people-first" leadership style. We are looking for an inspiring, growth-minded Regional Manager to lead multiple stands in the Buffalo region.

Why Join Our Movement?

We invest in YOU. Its not just about coffee—its about brewing smiles, cultivating teams, and leading with purpose. Youll shape the systems, people, and guest experience that define our stands while growing your career in a fast-paced, values-driven environment.

What Youll Do

• Lead & Develop: Coach and scale high-performing teams (40+ members) and develop Stand Managers to achieve performance goals.
• Model Excellence: Maintain proficiency in all front-line duties—from crafting drinks to leading shifts—to support and model operational standards.
• Drive Profitability: Analyze P&L statements, KPIs, and reporting tools to ensure low labor costs and top-tier efficiency.
• Be Present: Spend 75% of your time in the stands—coaching, observing, and staying connected to the heart of the operation.
• Build the Pipeline: Collaborate with leadership to implement new initiatives and build internal talent for sustained growth.

What You Bring

• Leadership: 2+ years of multi-unit leadership experience in QSR, coffee, or drive-thru environments. (Bachelors degree preferred).
• Operational Grit: Expertise in labor modeling, scheduling, inventory, and equipment maintenance.
• Communication: A clear, candid communicator who thrives under pressure and remains solution-oriented in fast-paced settings.
• Culture: A passion for leading through positivity, empowerment, and genuine, uplifting interactions with guests and crew.

Schedule & Requirements

• Flexibility: Willingness to work early mornings (as early as 5 a.m.), late nights (up to 11:30 p.m.), weekends, and holidays.
• Mobility: Regular presence in stands across the Buffalo area; travel up to 75%.
• Physicality: Ability to lift 50 lbs, stand for long periods, and work in varied weather conditions.

Our Core Values

• Strive for Excellence – We raise the bar every day.
• Elevate Others – We build people up.
• Results Driven – We focus on impact.
• Visionary – We dream big and lead with purpose.
• Exceed Expectations – We go beyond what's expected.