Regional Manager

Kindness Crew 7 Brew; Concord (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

Kindness Crew 7 Brew is seeking a Regional Operations Manager to support stand managers and frontline teams across multiple locations. The role emphasizes growing profitable operations while preserving 7 Brew's culture, mission, and values.

The Regional Operations Manager collaborates with the Director of Operations and is accountable for inventory control, labor optimization, and process improvements across locations, ensuring timely delivery and high-quality customer experiences.

Qualifications

• Proven ability to manage projects, priorities, and deadlines effectively.
• Strong communication, interpersonal, and leadership skills.
• Ability to work in a fast-paced, growing organization with agility and adaptability.
• Passion for building relationships and delivering excellent customer experiences.

Responsibilities

• Lead and oversee stand managers to achieve performance goals.
• Educates and empowers managers to identify growth areas in stand operations and realize consistent improvement over time.
• Provides regular feedback and support to teammates.
• Works regularly in their stands to maintain connection to daily operations.
• Empowers managers to maintain a low cost of labor while ensuring quick wait times and short lines.
• Tracks inventory, smallwares, and parts/equipment to maintain low COGS by eliminating waste and accurate counting/ordering.
• Holds management team accountable for adherence to maintenance schedules, inspections, procedures, and regulations.
• Collaborates cross-functionally with internal teams to support business initiatives.

Skills

Leadership

Communication

Project management

People management

Adaptability

Microsoft Office

Tools

Microsoft Office

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Regional Manager

Job Title: Regional Operations

Department: Operations

Reports To: Director of Operations

Job Summary

This role plays a key part in supporting and maintaining connections with the stand managers and team members at all governing locations. The position is responsible for their locations' abilities to grow a profitable operation while maintaining the preservation of 7 Brew's culture, mission statement, and values and will contribute directly to the success of our mission and growth.

Key Responsibilities

• Lead and oversee stand managers to achieve performance goals.
• Educates and empowers managers to identify growth areas in stand operations and realize consistent improvement over time.
• Provides regular feedback and support to teammates.
• Works regularly in their stands to maintain connection to daily operations and stay relatable to frontline crew members.
• Empowers managers to maintain a low cost of labor while ensuring quick wait times and short lines.
• Works with their stands to track inventory, smallwares, and parts/equipment, to maintain a low cost of goods sold through eliminating waste and accurate counting/ordering.
• Holds management team accountable for adherence to applicable maintenance schedules, inspections, procedures, and government regulations.
• Is always developing new leaders to step into upcoming roles, regardless of current or future needs.
• Promptly implements and communicates directives from upper management.
• Collaborate cross-functionally with internal teams to support business initiatives.
• Ensure compliance with company policies, industry standards, and regulatory requirements.
• Analyze performance data and provide recommendations for process improvements.
• Manage projects and timelines, ensuring deliverables are completed on time and with high quality.
• Represent the company's values and mission while fostering a positive, team-oriented culture.
• Is willing to work a flexible schedule, which can include early mornings (5 a.m.), late nights (11:30 p.m.), multiple weekend days each month, and holidays.

Qualifications & Experience

• Must be proficient in all Brewista, Shift Lead, and Manager duties and skill sets.
• Proven ability to manage projects, priorities, and deadlines effectively.
• Strong communication, interpersonal, and leadership skills.
• Ability to work in a fast-paced, growing organization with agility and adaptability.
• Passion for building relationships and delivering excellent customer experiences.

Skills & Competencies

• Strategic thinking with a results-driven mindset.
• Strong organizational and problem-solving skills.
• Ability to motivate, coach, and inspire team members.
• Tech-savvy and comfortable with data-driven decision making.
• Collaborative approach to teamwork and leadership.
• Possesses the ability to be an effective and efficient Brewista, Shift Lead, and Manager
• Can create and maintain genuine, uplifting interactions with strangers for Extended periods of time.
• Can work carefully and quickly with hot water and coffee, glass bottles, and dairy products.
• Can work outside for prolonged periods, regardless of weather conditions.
• Can stand comfortably for hours at a time.
• Can maintain awareness of the shift's operations while working any position.
• Can assertively and graciously confront their friends to address operational, procedural, or cultural issues.
• Can adapt to problems and implement solutions during stressful situations.
• Effectively manage multiple projects and deadlines.
• Can effectively lead and direct multiple personality types under pressure.
• Has proven leadership abilities in a fast-paced environment with 40+ team members
• Beginner-level proficiency in Microsoft Office Suite
• Promptly and effectively communicate with all stand-level and upper-management team members
• Possess the necessary skills to allow maximum operating capacity and throughput at the stand level.
• Can quickly and cleanly operate any position in the stand during peak hours
• Can create and maintain genuine, uplifting work interactions with team members
• Understands primary parts and functions of all operating equipment
• Can explain P&L data to management and help them recognize irregular percentages in line items and address root causes accordingly
• Demonstrates thorough proficiency in all available reporting and analytics tools
• Can adjust expectations and coaching methods to meet different levels of management needs and capabilities