Regional Manager

Bellwether Housing; Seattle (WA); Hybrid; USD 105,000 - 129,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) retirement plan with employer’s

Employer match

Education assistance up to $1,500/year

ORCA Transit Pass

Up to 24 paid days off + 8 office-clos

Job summary

Bellwether Housing in Seattle seeks a Regional Manager to oversee operations for multiple affordable housing properties. You will manage resident satisfaction, lease administration, maintenance, rental collection, and compliance while driving property P&L and marketing operations.

You will lead a team of property managers, respond to emergencies, and build strong relationships with internal and external stakeholders to support resident stability and access to services.

Qualifications

• Minimum of four years' experience as a multi-family Property, Portfolio, or Regional Manager overseeing a portfolio of affordable housing properties (LIHTC, Home, Section 8).
• Collaborative leadership style and effective team builder.
• Excellent written communication; proficient with Yardi and Excel.
• Deep understanding of HUD, LIHTC, state and local funder regulations.
• Experience with complex populations including mental illness, substance abuse, homelessness.
• Ability to convey technical concerns with detail and quick, accurate communication.
• High initiative and problem-solving ability.
• Strong interpersonal skills; effective across organization levels.
• Ability to prioritize in a fast-paced environment.

Responsibilities

• Plan and implement strategies to achieve property goals; analyze market trends for growth opportunities.
• Lead and manage a team of property managers and site staff; conduct evaluations and provide guidance.
• Ensure compliance with Property Management Agreement, policies, fair housing laws, and landlord/tenant regulations.
• Build and maintain cross-site relationships with stakeholders; promote a culture of service and resident stability.
• Monitor revenue and expenses; prepare financial reports for senior management and lenders.

Skills

Team leadership

Customer service

Communication

Problem-solving

Budgeting

Regulatory knowledge

Fair housing knowledge

Conflict resolution

Staff development

Education

Bachelor’s degree; experience may substitute

Washington State real estate broker’s license

CPM certification

COS/C3P certification

Tools

Yardi

Microsoft Excel

Job description

Who We Are:

Through the development, ownership, and operations of affordable housing properties, Bellwether Housing has been a trailblazer in transforming the lives of lower-income individuals and families in our region. As the largest non-profit housing provider in the Pacific Northwest, Bellwether is a leader in State and local housing policy issues, an innovator in financing and housing development strategies, and a trusted partner to a diverse array of organizations in our community, while providing resident and real estate development services to other mission-driven non-profits around Western Washington.

Salary:

$105,400-$128,850/annually

The posted salary reflects the full pay range for this position. Offers made to qualified candidates will be made within this range and will be determined by various factors including knowledge, skills, experience, qualifications, location, and other factors that would be critical to success in this role.

Position Overview:

The Regional Manager oversees the operations of several properties including resident satisfaction and retention, full resident lifecycle activities (e.g., lease administration, maintenance, rental collection, compliance, and delinquency management), property P&L, and property marketing per company standards.The Regional Manager fosters a team environment that delivers exceptional resident service and increases access to opportunities and resources that support housing stability.

Work Schedule:

Hybrid - 3 days on-site, Monday-Friday, 8:30 am - 5:00 pm. The final schedule will be determined by the supervisor.

Your Impact:

Planning &Strategy

• Develop and implement strategies to achieve property goals.This includes analyzing market trends and competition to identify growth opportunities.
• Responsible for ensuring a high level of resident customer satisfaction.

Managing Teams

• Lead and manage a team of property managers and site employees.This includes providing guidance and support to property managers, conducting performance evaluations, and addressing areas for improvement.
• Respond, as needed, to after-hours emergencies, helping to contact resources and providing support and guidance to staff and maintenance department.
• Create an environment that inspires a high level of service for residents to increase access to opportunities and resources that support resident stability, while tracking resident satisfaction and retention, and adjusting when needed.

Ensuring Compliance

• Understand and manage the operations guidelines for each property established within the Property Management Agreement and Management Plan.
• Monitor building operations for compliance with established Bellwether policies and procedures, fair housing laws, and landlord/tenant regulations
• Ensure buildings adhere to regulatory requirements, take an active role in addressing compliance issues, and ensure funder reports are completed accurately and on time.
• Research and resolve property management issues, provide advice and counsel to resolve issues and disputes, utilizing legal counsel for more complex issues.

Building Relationships

• Champion the ‘One Team’. Create strong teams at each site centered on Bellwether’s values of accountability, belonging, and collaboration.
• Seek out and maintain strong collaborative relationships with internal and external stakeholders and ensure site teams do the same.

Analyzing Financial Data

• Monitor revenue and expenses to ensure financial targets are met.This includes preparing and presenting financial reports to senior management and lenders.

Who You Are:

Minimum Requirements

• Minimum of four years' experience as a multi-family Property, Portfolio, or Regional Manager, responsible for a portfolio of affordable housing properties (LIHTC, Home, Section 8) and direct supervision of onsite teams. (Minimum 500 units / 5 buildings).
• Collaborative leadership styles and effective team builder.
• Excellent written communication skills, and high proficiency with property management software systems (Bellwether uses Yardi) and Microsoft Office Suite, including Excel
• Deep understanding of various affordable housing regulatory regimes, including HUD, Low-Income Housing Tax Credits, state and local funder regulations
• Experience working with complex populations, including those with histories of mental illness, substance abuse and homelessness
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• High degree of initiative and problem-solving ability.
• Strong interpersonal skills to effectively and sensitively communicate with all levels of the organization.
• Ability to work independently and prioritize effectively in a fast-paced environment.
• Exceptional customer service skills with the ability to respond quickly and tactfully to customers.
• Knowledge of P&L Statements, GL’s, budgeting, etc. is required.
• Experience investigating resident grievances and alleged civil rights violations.
• Strong analytical and problem-solving skills.
• Conversant in local, state, and federal fair housing and landlord/tenant laws.
• Ability to always exercise discretion and confidentiality.

Desired Qualifications

• Proficiency with property management systems such as Yardi.
• A Washington State real estate broker’s license.
• CPM or equivalent certification.
• C3P, COS, or equivalent certification.
• Project management skills.
• Familiarity with Sound Families, HOPWA, and service-enriched housing programs.
• Bachelor’s degree; experience may be substituted for education.
• You thrive in inclusive environments and have a passion for connecting with individuals who share a wide range of experiences. At your core, you are committed to and value, equity, inclusion and respect.
• Other duties as assigned.

What We Offer:

• Competitive compensation accompanied by a generous benefits package.
• Medical, dental, and vision insurance.
• A 403(b)-retirement plan with an employer match, guiding you towards a prosperous future.
• Fuel for your personal and professional development with up to $1,500 in employer-paid continuing education per year.
• An ORCA Transit Pass to navigate the city with ease.
• Up to 24 paid days off in your first year, prorated personal days renewed annually, and 8 paid office closure days.
• The chance to be part of a transformative mission, leaving a mark on the lives of those we serve in our communities.

At Bellwether Housing, you will elevate your career in a role that's as rewarding as it is impactful, where you’ll be part of a movement that is helping shape the future of affordable housing in Seattle and where diversity, equity, inclusion, and belonging are the pillars of our success.

Bellwether Housing embraces a workplace that is diverse, equitable, and inclusive, and is dedicated to building a team that is made up of a variety of backgrounds, perspectives, experiences, and skills that reflect the populations we serve. We are committed to being an anti-racist organization, while acknowledging we have a long way to go. You can learn more about our DEI work on our website.

Work Authorization: All applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor employment visas.

Bellwether Housing is an equal opportunity employer. We will not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We support the Americans with Disabilities Act (ADA) to reasonably accommodate all qualified applicants [and employees] by providing reasonable accommodations to people with disabilities. To request Reasonable Accommodation for the application or interview process, please contact [e-mail].

Note: This role requires successful completion of a background check in accordance with Seattle’s Fair Chance Employment Ordinance.