Resident Services Coordinator I - Arbora & Sortun Court Apartments

Bellwether Housing; Seattle (WA); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

403(b) retirement plan with employer match

Up to $1,500 in employer-paid continuing education

ORCA Transit Pass

Up to 24 paid days off in the first year

Job summary

A nonprofit housing provider in Seattle is seeking a Resident Services Coordinator to support residents by providing resources and referrals. This hybrid role requires engaging with diverse communities and conducting outreach. Candidates should have experience working with low-income households and possess strong communication skills. This position offers competitive compensation and generous benefits.

Qualifications

• Experience providing information and referral services in a housing setting.
• Ability to maintain regular and reliable attendance records.
• Must be on site up to 32 hours per week with occasional evening shifts.
• Knowledge of mental health issues and resources.
• Excellent written and verbal communication.
• On-site presence up to 32 hours per week.

Responsibilities

• Act as a liaison between residents and community service agency resources.
• Conduct outreach to residents via phone, email, and in-person.
• Facilitate educational and community-building events for residents.
• Attend staff and community meetings; share updates with staff and residents.
• Maintain confidentiality and comply with regulatory requirements.
• Travel to other Bellwether locations to train staff.
• Complete reports accurately and on time.

Skills

Direct experience providing services to low-income households

Excellent oral and written communication skills

Knowledge of mental health issues

Ability to work with diverse populations

Experience navigating public assistance programs

Reliability

Education

Bachelor's degree in social work or related field

Tools

MS Office suite

Job description

Start your career at Bellwether Housing as a Resident Services Coordinator in the vibrant city of Seattle, WA

Who We Are: Through the development, ownership, and operations of affordable housing properties, Bellwether Housing has been a trailblazer in transforming the lives of lower‑income individuals and families in our region. As the largest non‑profit housing provider in the Pacific Northwest, Bellwether is a leader in state and local housing policy issues, an innovator in financing and housing development strategies, and a trusted partner to a diverse array of organizations in our community, while providing resident and real‑estate development services to other mission‑driven non‑profits around Western Washington.

The posted salary reflects the full pay range for this position. Offers made to qualified candidates will be made within this range and will be determined by various factors, including knowledge, skills, experience, qualifications, location, and other factors that would be critical to success in this role.

Position Overview: The Resident Services Coordinator supports Bellwether residents by offering available resources and referrals to community members while helping build and maintain a sense of community. This role will support residents of Arbora Court and Sortun Court, multi‑family communities in Seattle’s University District neighborhood, serving a diverse group of residents.

Work Schedule: Hybrid – 4 days onsite. Monday‑Friday, 8:30 am – 5:00 pm. The final schedule is to be determined by the supervisor.

Your Impact:

• Liaison between Bellwether residents and external community service agency resources. Maintain and facilitate relationships with service agencies.
• Engage in effective networking and collaboration to utilize available community support and resources, including the initiation of new partnerships. Attend staff and community meetings. Update and share new resources with Bellwether staff and residents as needed.
• Inform residents about community resources and services, arranging for monthly presentations and attending meetings as necessary.
• Have a high level of comfort walking inside properties and knocking on residents' doors to engage with tenants.
• Conduct ongoing outreach to all residents via phone, email, and outreach at people’s doors. Provide resources and referrals to residents as needed.
• Facilitate educational and community‑building events for residents onsite.
• Maintain the confidentiality and privacy of residents and comply with regulatory requirements. Archive all required forms and case notes securely.
• Distribute newsletters, brochures, and other relevant materials to residents, ensuring that communication accommodates language differences, cultural differences, visual impairments, and other necessary accommodations as required by residents.
• Participate in activities related to understanding institutional and structural racism and building cultural competence.
• Collaborate with the Property Manager and other site staff to resolve resident issues.
• Follow Bellwether principles, policies, and procedures; embody Bellwether values.
• Occasionally, travel to other locations to train and collaborate with other Bellwether Resident Services staff.
• Complete all reports in an accurate and timely manner.
• Complete all required training each year.

Who You Are:

• Direct experience providing services to low‑income households, seniors, and/or adults with disabilities, preferably including the provision of information and referral services, preferably in a housing setting.
• Demonstrated ability to work with diverse populations, including multi‑cultural, age, and disabilities.
• Experience navigating public assistance programs, such as Medicaid, Medicare, or SNAP.
• Knowledge of mental health issues and familiarity with the mental health system.
• Excellent oral and written communication skills.
• Proficiency in the MS Office suite, i.e., Word, Excel, PowerPoint, and Outlook.
• Ability to work courteously and effectively with community groups, staff from partnering agencies, and volunteers.
• Ability to maintain regular, reliable attendance records.
• Ability to occasionally move boxes, tables, and equipment as needed for events and distributing donations to residents.
• Must be on site up to 32 hours per week.
• Occasional weekend and evening shifts.
• Familiarity and experience with social services resources for low‑income families in the Seattle area.
• Bachelor’s degree in social work, human services, or related field; four years of equivalent professional experience may be substituted for a degree.

What We Offer:

• Competitive compensation accompanied by a generous benefits package.
• Medical, dental, and vision insurance.
• A 403(b)‑retirement plan with an employer match, guiding you towards a prosperous future.
• Fuel for your personal and professional development with up to $1,500 in employer‑paid continuing education per year.
• An ORCA Transit Pass to navigate the city with ease.
• Up to 24 paid days off in your first year, prorated personal days renewed annually, and 8 paid office closure days.
• The chance to be part of a transformative mission, leaving a mark on the lives of those we serve in our communities.

Note: This role requires successful completion of a background check in accordance with Seattle’s Fair Chance Employment Ordinance.

Bellwether Housing is an equal opportunity employer. We will not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We support the Americans with Disabilities Act (ADA) to reasonably accommodate all qualified applicants and employees by providing reasonable accommodations to people with disabilities.

At Bellwether Housing, you will elevate your career in a role that’s as rewarding as it is impactful, where you’ll be part of a movement that is helping shape the future of affordable housing in Seattle and where diversity, equity, and inclusion are the pillars of our success.