Regional Manager

Waterton; San Francisco (CA); On-site; USD 110,000 - 148,000; Full time

Benefits offered by this job

Medical, Dental, Life, Disability, and

Pet insurance

401k + match

Paid time off and holidays

12 weeks paid parental leave

Tuition reimbursement / learning plans

Job summary

Waterton is seeking a Regional Manager to oversee portfolio strategy, operations and finance for a mixed-class portfolio. The role focuses on optimizing leasing, budgets, and service excellence across properties while mentoring Community Managers and aligning with corporate standards.

Ideal candidates have 5+ years of multi-site property management, CPM designation or equivalent, and proven ability to lead teams, manage budgets, and drive revenue growth.

Qualifications

• Bachelor’s degree in real estate, business, marketing or finance; CPM is a plus.
• Minimum five years of multi-site property management experience.
• CPM designation or equivalent experience in multi-family/property management.
• Strong communication, relationship-building and leadership skills.

Responsibilities

• Monitor property operations including leasing, collections, resident services, maintenance, and admin to meet goals.
• Prepare and manage annual operating and capital budgets; produce financial reports and analyses.
• Hire, train and mentor Community Managers; develop successors and address performance issues.
• Champion Resitality by delivering outstanding service and resolving issues for residents and managers.
• Leverage local vendors for maintenance and projects; stay aware of local market talent.
• Ensure compliance with local/state laws including Fair Housing and ADA/ FHAA.

Skills

Communication

People management

Financial literacy

Entrepreneurial mindset

Problem solving

Travel readiness

Education

Bachelor's degree in real estate, business, marketing or finance

CPM designation or equivalent experience

Job description

About Waterton

Waterton has grown from very humble beginnings with one phone and two desks to the successful, nationally recognized real estate investment and management firm it is today. As Waterton has evolved and grew, one thing has remained constant - the drive to achieve results by exceeding expectations. For 25 years Waterton remains passionate about delivering an incredible Resident Experience, which we believe is made possible by offering an extraordinary experience for our talented associates. We value performance that delivers experiences that exceed expectations, coupled with an unwavering commitment to Investor, Guest, and Resident service excellence. Overall we are a collection of people who strive daily to “find the good and leave it better”.

We are looking for a Regional Manager to join the Waterton team!

The Regional Manager will play a critical role in managing our portfolio strategy locally, and will be responsible for all operational and financial aspects of an assigned portfolio of properties (may contain both Class A market-rate and affordable assets). The Regional Manager works closely with Community Managers within a portfolio to ensure best operation practices, service standards, revenue growth and compliance with established company policies and procedures.

Your Impact And Job Responsibilities

• Monitor all property operations: You will manage leasing, collections, resident services, maintenance, administration, and policy and procedures to ensure compliance while supporting the community’s established goals.
• Financial Planning and Analysis: You will prepare, implement and meet the annual operating and capital budgets/forecasts for assigned communities. Accurate and timely preparation of reports including financial reports, analysis, and budgets is critical, as is knowledge of accounts payables and receivables.
• People Management: You will hire, train, coach and mentor the work of some outstanding Community Managers, and you will use your impeccable communication and organization skills to keep your team and all key stakeholders informed. You will also grow and develop successors and manage site-level associate performance challenges.
• You will champion Resitality: Thinking like an owner, you’ll exemplify our culture and serve residents and customers, regularly exceeding their expectations and creating the ultimate service experience. You will wow our residents and your community managers with your ability to resolve sensitive issues and concerns that may arise.
• Relationship: You’ll use your networking skills and your knowledge of local and regional vendors to solve maintenance issues, and manage property improvement projects. You will keep a pulse on the dynamic talent market to ensure we have positioned and grown the best talent in the right roles.
• Legal: You will stay current on and adhere to all local and state laws, including all laws governing Fair Housing. Ensure compliance with all applicable ADA (Americans with Disabilities Act) and Section 504 (FHAA) regulations.
• Overall: You’ll be an excellent teammate who helps create and deliver departmental and organizational goals, including sharing best practices on process improvement, refining and introducing new Standard Operating Procedures (SOP’s).

What You’ll Bring- Desired Skills And Experience

• You have some credentials. We require a Bachelor’s degree, preferably in real estate, business, marketing or finance, and an advanced degree is a plus!
• You’ve “been there, done that”. Our ideal candidate has a minimum of five (5) years of multi-site property management experience, either in commercial real estate or multi-family. You have earned your CPM designation or you have commensurate experience to demonstrate a high level of competency of the multi-family property management. Project-based Section 8 experience is a plus!
• You’re a great communicator. You easily manage relationships and build rapport with others, and you’re a pro at motivating others. You have good presence when conducting onsite tours with owners, investors, and residents alike. You also excel at keeping everyone informed and on the same page.
• You know how to hire, retain, and develop others. You can manage human resources concerns at the site level, and you have a sharp eye for hiring, engaging and retaining top talent.
• You’re a numbers person. You understand company financials and financial metrics for success, and you are a whiz at financial reporting.
• You’re entrepreneurial. You are a go-getter who wants to build a strong business while challenging the status quo to meet the needs of both our company and our residents.
• You’re a fixer. You demonstrate tact and empathy when dealing with resident and manager concerns, and you work to resolve them quickly.
• You don’t mind travel. This position requires travel, sometimes with shorter than average notice. This includes occasional travel to corporate office in Chicago, IL.

How We Will Recognize And Reward You

At Waterton, we recognize that compensation and benefits are important to our associates. We offer a wide variety of benefits including:

• Competitive compensation and incentive program participation
• Full suite of benefits, including Medical, Dental, Life, Disability, and even pet insurance
• 401k + match
• Generous paid time off, volunteer time off, and paid holidays
• Industry leading 12 weeks paid parental leave
• A commitment to life-long learning through learning plans that include internal and external trainings, as well as consideration for tuition reimbursement

The typical base salary hiring range for this role is $110,000.00-$148,000.00 per year, plus bonus program participation.

The pay range is a base pay only and does not include any additional compensation or bonuses that this position may be eligible for. The pay range is approximate, and the actual pay may vary depending on related work experience, certifications, education, and other job-related factors.

Waterton welcomes all.

Waterton is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.