Regional Manager

MIRA Home; Grand Rapids (MI); Remote; USD 95,000 - 135,000; Full time

Benefits offered by this job

Company vehicle

Performance bonus

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Disability insurance

Job summary

Mira Home Grand Rapids, Michigan, United States seeks a Regional Manager to lead multiple branches, uphold service quality, and drive financial results. The role reports to the VP of Operations and partners with Technical Director and field leaders.

You will set standards, verify execution on the ground, and develop Operations Managers and Field Managers across locations. Expect travel and hands-on field involvement.

Qualifications

• 5+ years of leadership in multi-site field service or route-based operations.
• Experience leading salaried managers across multiple locations, including hiring, coaching, and performance management.
• Proven ability to turn around underperforming locations with measurable results.
• Budget and margin responsibility at loc./div. level.
• Proficiency with operational software and reporting (FieldRoutes, Geotab, Domo).
• Ability to travel and hold a valid driver's license.
• Pass background check and drug screening.
• Pest control experience and applicator license.

Responsibilities

• Branch Performance: identify underperforming branches and implement turnaround plans within 30 days.
• Standards and Consistency: ensure SOPs and service quality; conduct audits for compliance.
• Leadership Development: conduct weekly meetings with each Operations Manager; maintain succession plans.
• Field Presence: visit branches, ride-alongs, and verify service delivery firsthand.
• Safety and Compliance: maintain licenses, certifications, vehicle compliance; address audit findings and safety concerns.
• Performance Accountability: own division-level results for retention, callbacks, route completion, safety incidents, and manager retention.

Skills

Leadership experience

Multi-site management

Budget & margin

Travel readiness

Driver's license

Background check

Pest control experience

Tools

FieldRoutes

Geotab

Domo

Job description

Regional Manager

Mira Home Grand Rapids, Michigan, United States

About this position

About Mira Home - Pest Control:

At Mira Home, we are more than just a pest control company; we are a customer-focused team dedicated to peace of mind. Our mission is simple: we worry about the bugs so our customers don't have to. We operate route-based residential pest control branches across multiple states, built on a culture of accountability, safety, and exceptional service.

Position Overview

The Regional Manager is responsible for the performance of multiple branches within an assigned division. The position owns service quality and consistency across locations, the development of the Operations Managers and Field Managers who report to it, safety and compliance, and the overall operational and financial results of the division.

The role combines standard setting with active field verification. The Regional Manager is expected to establish expectations centrally and confirm their execution in branches rather than managing from reports alone. The position reports to the VP of Operations and partners closely with the Technical Director, Operations Managers, and Field Managers.

Key Responsibilities

• Branch Performance: Identify underperforming branches early and implement documented turnaround plans within 30 days. Address persistent patterns of missed targets rather than managing around them.
• Standards and Consistency: Ensure all branches operate under the same SOPs and service quality standards. Conduct regular audits to verify compliance and eliminate practices that compromise brand, safety, or service.
• Leadership Development: Conduct structured weekly meetings with each Operations Manager. Maintain a documented successor in development for every key role in the division. Address leadership gaps promptly.
• Field Presence: Visit branches on a regular cadence, participate in ride-alongs and quality checks, and verify service delivery firsthand.
• Safety and Compliance: Ensure all branches maintain current licenses, certifications, and vehicle compliance. Investigate and resolve audit findings, safety incidents, and regulatory concerns promptly.
• Performance Accountability: Own division-level results for customer retention, callback rate, route completion, safety incidents, and manager retention.

Qualifications

• 5+ years of leadership experience in multi-site field service or route-based operations.
• Experience leading salaried managers across more than one location, including hiring,
• coaching, and performance management.
• Demonstrated experience turning around an underperforming location, with specific
• results.
• Budget and margin responsibility at the location or division level.
• Proficiency with operational software and reporting (we use FieldRoutes, Geotab, and
• Domo).
• Ability to travel.
• Valid driver's license with a good driving record.
• Ability to pass a background check and drug screening.
• Pest control experience and applicator license

What We Offer

• Company vehicle
• Performance bonus
• Health, dental, and vision insurance
• Paid time off
• 401(k)
• Short Term and Long Term Disability Insurance

Job Type: Full-time

Work Location: Remote with travel

Pay : D ependent on Experience.