Regional Manager

Mb2-Dental-4; Asheville (NC); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Bonus

PTO

401(k)

Job summary

MB2 Dental Solutions, LLC in North Carolina is seeking a Regional Manager to support our affiliated practices across the NC market. This role combines on-site leadership with remote coordination to empower offices and drive performance.

You will travel as needed, mentor teams, and partner with HR and operations to improve patient service, financial results, and compliance. A strong growth-oriented, team-focused environment awaits with a robust benefits package including health, a competitive

Qualifications

• 2+ years of dental office management experience.
• Experience with multi-office management.
• Strong P&L knowledge.
• Bachelor's degree preferred or equivalent management experience.
• Willing to work Saturdays and travel as needed.

Responsibilities

• Lead patient service excellence across offices.
• Identify team strengths and gaps in patient skills.
• Train and mentor staff for service levels.
• Onboard new team members into the practice environment.
• Audit work and provide additional training.
• Partner with HR on performance reviews and improvement plans.
• Attend meetings and development opportunities.
• Collaborate with dentist and regional ops leadership on decisions.
• Ensure compliance with HIPAA, OSHA, and diversity requirements.
• Review operating performance and implement corrective actions.

Skills

Leadership

Communication

P&L knowledge

Multi-office management

Travel readiness

Education

High School diploma or GED

Bachelor's degree preferred

Tools

Dentrix

Dexis

Job description

Overview

MB2 Dental has an opening for a Regional Manager to support our affiliated practices across the North Carolina market! This role serves as an operational leader within the territory and acts as the primary liaison between the offices and the support departments. You will have the ability to work on-site and also work remotely to support your offices. Some travel will be required.

This position comes with growth opportunities, consistent support from leadership and peers, and a team-focused environment where leaders are set up for success from day one. All of our staff members are provided training to make the transition to your new professional home. We offer all this and a compensation package that includes health insurance plans, a competitive bonus structure, PTO, and 401(k).

Responsibilities

• Model outstanding patient service, written, verbal, and other communication skills.
• Identify team member strengths and areas of opportunity as it relates to patient skills.
• Train, coach, and mentor team members to optimal patient service levels.
• Onboard all team members to seamlessly integrate into the dynamic practice environment while continuing to meet the patient and business needs.
• Train operations team members to perform duties in a timely and accurate manner while auditing work to confirm quality and provide additional training as needed.
• Partner with the human resources department for coaching and guidance regarding personnel management, including performance reviews, performance improvement plans, and performance warnings.
• Attend meetings, training courses, and other learning and development opportunities as made available and/or required.
• Partner with the dentist and regional operations leadership to make operational decisions that benefit the dental practice. Understand, analyze, and action plan key performance metrics to successfully lead and grow the business.
• Hold team accountable to regular and timely required workplace diversity, HIPAA, and OSHA training requirements.
• Review operating performance results and take immediate steps to implement course corrective activity as needed.

Qualifications

• 2+ years of prior dental office management experience is required.
• Must have previous multi-office management experience.
• Must have strong P&L knowledge.
• High School diploma or GED required, 4-year bachelor's preferred, or equivalent of management experience in the dental field.
• Sales and Customer Service experience is a plus.
• Ability and willingness to multi-task, delegate, and hold others accountable.
• Computer literacy and typing proficiency (preferred proficiency in the operation of Dentrix and Dexis software).
• Knowledge of dental insurance and billing.
• Must be available to work some Saturdays.
• Ability to travel as needed.

MB2 Dental Solutions, LLC is an equal opportunity employer.