Regional Luxury Client Experience Manager

Van Cleef & Arpels; Chicago (IL); On-site; USD 90,000 - 110,000; Full time

Job summary

Van Cleef & Arpels in the United States is seeking a Regional Client Experience Manager to elevate the luxury client journey across boutiques. You will partner with CRM, HJ, and communications to implement client treatment strategies and manage gifting programs, events, and ROI analysis.

This role reports to the Regional AVP and requires strong CRM knowledge, relationship building, and the ability to travel as needed to support regional boutiques.

Qualifications

• Bachelor's Degree and 4–5 years of management experience in luxury, hospitality, or events.
• Excellent organizational, planning, and time-management skills.
• Ability to handle multiple projects in a fast-paced environment.
• Knowledge of CRM strategy and client databases; travel ability.

Responsibilities

• Ensure boutiques have tools to nourish the client experience and assess the client journey by researching, sourcing and vetting appropriate vendors and/or locations for hosting treatments and hospitality, deploy gifting processes for boutiques, and support event best practices with streamlined RSVP management.
• Share and animate hospitality guidelines to ensure the right level of experience across boutique spaces and coordinate with retail ops on tool usage and training.
• Coordinate and follow consumption and orders of client experience tools; support boutiques in daily challenges regarding client experience.
• Deploy and streamline seasonal and relational gifting programs and assess productivity through ROI review.
• Support HJ events with RSVP management.

Education

Bachelor's degree

Tools

CRM software

Job description

Van Cleef & Arpels in the United States is seeking a Regional Client Experience Manager to elevate the luxury client journey across boutiques. You will partner with CRM, HJ, and communications to implement client treatment strategies and manage gifting programs, events, and ROI analysis.

This role reports to the Regional AVP and requires strong CRM knowledge, relationship building, and the ability to travel as needed to support regional boutiques.