Regional Long-Term Care Advocate & Ombudsman

Centralina Regional Council; Charlotte (NC); On-site; USD 48,000 - 55,000; Full time

Job summary

Centralina Regional Council is seeking a Regional Long-Term Care Ombudsman to advocate for older and disabled adults in the Charlotte, NC region. The role includes investigating complaints, visiting facilities, and coordinating with management to resolve issues and ensure resident rights are upheld.

The position requires a strong human services background, a bachelor's degree, and 3–5 years of relevant experience.

Qualifications

• Bachelor's degree in human services or a related field is required.
• Three to five years of experience working with older adults, individuals with disabilities, and their families in advocacy, complaint resolution, investigation, customer service, mediation, negotiation, or conflict resolution exhibited.
• Knowledge of federal and state regulations related to long-term care and aging programs.
• Ability to maintain confidentiality and work with diverse stakeholders.
• Excellent written and oral communication; strong organizational skills.

Responsibilities

• Observe and document complaints regarding care in long-term care facilities.
• Visit facilities to observe and gather evidence, recording findings.
• Meet with facility management to report findings and negotiate correction plans.
• Provide public with information and technical assistance navigating long-term care.
• Train others on legislation and regulations governing older adults' rights.

Skills

Regulatory knowledge

Aging programs knowledge

Interpersonal skills

Confidentiality compliance

Records management

Multitasking

Communication skills

Education

Bachelor's degree in human services or related field

Job description

Centralina Regional Council is seeking a Regional Long-Term Care Ombudsman to advocate for older and disabled adults in the Charlotte, NC region. The role includes investigating complaints, visiting facilities, and coordinating with management to resolve issues and ensure resident rights are upheld.

The position requires a strong human services background, a bachelor's degree, and 3–5 years of relevant experience.