Regional Leader, Multi-Center Operations

ComForCare Home Care - Kansas City; Olathe (KS); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k)

Bonus based on performance

Employee discounts

Flexible schedule

Job summary

KidStrong is seeking a Regional Operations Manager to supervise 3–5 centers, uphold brand standards, and drive profitability across the region.

You will lead General Managers, develop staff, manage scheduling, and partner with the Area Developer to implement company initiatives.

This hands-on leadership role requires travel, strong communication, and a passion for Kids and families.

Qualifications

• 3–5+ years of multi-unit or multi-site management experience.
• An athletic and/or coaching background with experience working with or coaching kids ages 15 months–11 years old.
• Demonstrated track record of developing managers and driving measurable performance improvements.
• Strong financial acumen — comfortable reading P&Ls, interpreting KPIs, and making data-informed decisions.
• Experience with CRM platforms, scheduling tools, and Google Workspace.

Responsibilities

• Own the operational health of 3–5 KidStrong centers within your region, ensuring each location meets brand standards, KPIs, and the KidStrong family experience.
• Analyze regional financials, center-level P&Ls, and key performance metrics to identify trends, opportunities, and risks — and act on them decisively.
• Conduct regular center visits to evaluate operations, class quality, cleanliness, maintenance, and brand consistency firsthand.
• Serve as the escalation point for center-level issues including maintenance, safety, staffing gaps, and member concerns.
• Partner with the Area Developer and internal teams to roll out company-wide initiatives and ensure consistent, high-quality execution across all centers.
• Oversee regional scheduling practices to ensure all centers are appropriately staffed and coaching shifts are reliably covered.
• Drive regional profitability through oversight of events, camps, and party programs — ensuring GMs are sourcing, scheduling, and executing these revenue channels effectively.
• Hold GMs accountable for lead management, CRM hygiene, self-sign-up conversion, and membership growth within their centers.
• Monitor regional sales performance and coach GMs on strategies to improve lead generation, conversion rates, and member retention.
• Champion community engagement and local marketing efforts across the region, supporting GMs in building brand awareness through events, partnerships, and social media.
• Identify underperforming centers and develop targeted action plans to return them to trajectory.
• Directly lead, develop, and evaluate General Managers — serving as their primary coach, mentor, and performance manager.
• Recruit, hire, onboard, and when necessary, offboard General Managers.
• Foster a strong coaching culture across the region — modeling the "see something, say something" standard and holding GMs to it.
• Conduct regular 1:1s, performance reviews, and center visits with each GM, providing structured feedback aligned to KidStrong's leadership expectations.

Skills

Multi-unit management

Leadership development

Coaching

Financial analysis

CRM & scheduling

Travel readiness

Communication

Team building

Tools

CRM platforms

Scheduling tools

Google Workspace

Job description

KidStrong is seeking a Regional Operations Manager to supervise 3–5 centers, uphold brand standards, and drive profitability across the region.

You will lead General Managers, develop staff, manage scheduling, and partner with the Area Developer to implement company initiatives.

This hands-on leadership role requires travel, strong communication, and a passion for Kids and families.