Regional IT Operations Lead — Dental Network (Multi-site)

MB2 Dental; Carrollton (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Disability insurance

PTO and holidays

401(k) options

Referral bonus program

Job summary

MB2 Dental in Carrollton, TX is seeking a Regional IT Operations Coordinator to serve as the regional IT relationship owner for MB2 practices. You will translate practice needs into actionable projects at headquarters, ensuring MB2 standards, resources, and vendor relationships are applied in the field.

You will coordinate technical support, manage hardware refreshes, and lead regional IT initiatives while protecting patient data and ensuring HIPAA compliance across multiple sites.

Qualifications

• 3+ years of IT experience in multi-site, field, or healthcare environments.
• Strong customer service and relationship-building with business owners.
• Experience with servers, workstations, networking, printers, and Windows environments.
• Experience coordinating vendors, quotes, and technology purchases.
• Understanding of HIPAA and healthcare data handling preferred.
• Excellent written and verbal communication skills.
• Self-directed, organized, and able to manage multiple priorities across many locations.
• Ability to travel within the region as needed.

Responsibilities

• Be the regional IT relationship owner. Serve as the primary point of contact between headquarters and partner practices for all IT matters.
• Coordinate technical support and escalations. Own escalated issues for your region through the MB2 ticketing system, work with the service desk and field teams to drive resolution and keep practices informed until the issue is closed.
• Lead hardware lifecycle and technology refresh projects. Assess practice environments, scope and quote replacement servers, workstations, imaging PCs, printers, and network equipment against MB2 standards, and guide purchases through approval and installation.
• Coordinate outage response. Act as the regional lead during site-down events, coordinating on-site resources, vendors, and headquarters teams to restore operations quickly.
• Manage regional vendors and field resources. Develop and coordinate a bench of local IT vendors and technicians, review scopes of work, and oversee third-party providers working within MB2 practices.
• Support practice management and imaging systems. Coordinate with software vendors on performance issues, upgrades, and hardware requirements for platforms such as Dentrix, Eaglesoft, Open Dental, as well as dental imaging systems.
• Protect patient data. Apply MB2 security and HIPAA standards in the field, including secure asset handling and compliant disposal of retired equipment.
• Guide technology decisions with partners. Help partners understand MB2 technology standards, cost responsibilities, and available options, and drive decisions to closure.
• Coordinate integration of new practices. Support IT assessments and onboarding activities for practices joining MB2, ensuring a smooth transition to MB2 systems and support.
• Manage regional IT projects. Oversee IT initiatives within your region, coordinating with headquarters project teams to meet timelines and budgets and applying change management practices to minimize disruption.
• Track and report. Monitor regional IT spend, identify cost-saving opportunities, and report progress, challenges, and trends to IT leadership.

Skills

IT experience

Customer service

Relationship skills

Communication skills

Travel flexibility

Job description

MB2 Dental in Carrollton, TX is seeking a Regional IT Operations Coordinator to serve as the regional IT relationship owner for MB2 practices. You will translate practice needs into actionable projects at headquarters, ensuring MB2 standards, resources, and vendor relationships are applied in the field.

You will coordinate technical support, manage hardware refreshes, and lead regional IT initiatives while protecting patient data and ensuring HIPAA compliance across multiple sites.