Regional IT Operations Coordinator - Multi-Site Impact

MB2Dental Solutions; Carrollton (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

401(k)

Job summary

MB2 Dental Solutions, LLC is actively hiring a Regional IT Operations Coordinator in Carrollton, TX. The role focuses on owning IT relationships with MB2 partner practices, coordinating technical support, and leading hardware refresh projects to keep MB2 standards applied in a fast-growing healthcare environment.

You will partner with practice owners, managers, and IT providers, ensuring security, uptime, and smooth onboarding for new practices. Travel within the region required.

Qualifications

• 3+ years of IT experience in multi-site/healthcare.
• Strong customer service and relationship skills for direct interaction with business owners.
• Working knowledge of servers, workstations, networking, printers, and Windows environments.
• Experience with dental practice management or imaging software preferred.
• Experience coordinating vendors, quotes, and technology purchases.
• HIPAA and healthcare data handling knowledge preferred.
• Excellent written and verbal communication skills.
• Self-directed, organized, and able to manage multiple priorities across locations.
• Ability to travel within the region.

Responsibilities

• Be the regional IT relationship owner and primary contact between headquarters and partner practices.
• Coordinate technical support and escalations; manage issues through ticketing and field teams.
• Lead hardware lifecycle and technology refresh projects; scope and quote replacements and guide purchases.
• Coordinate outage response and act as regional lead during site-down events.
• Manage regional vendors and field resources; review scopes and oversee third-party providers.
• Support practice management and imaging systems; coordinate with vendors on performance and upgrades.
• Protect patient data; apply MB2 security and HIPAA standards in the field.
• Guide technology decisions with partners on MB2 standards and options.
• Coordinate integration of new practices; onboarding to MB2 systems and support.
• Manage regional IT projects; coordinate with HQ to meet timelines and budgets.
• Track and report regional IT spend and trends to IT leadership.

Skills

IT experience

Customer service

Vendor coordination

HIPAA knowledge

Communication skills

Self-directed

Travel readiness

Team coordination

Tools

Dentrix

Eaglesoft

Open Dental

Windows environments

Job description

MB2 Dental Solutions, LLC is actively hiring a Regional IT Operations Coordinator in Carrollton, TX. The role focuses on owning IT relationships with MB2 partner practices, coordinating technical support, and leading hardware refresh projects to keep MB2 standards applied in a fast-growing healthcare environment.

You will partner with practice owners, managers, and IT providers, ensuring security, uptime, and smooth onboarding for new practices. Travel within the region required.