Regional Interpreter Manager

Lisinski Law Firm; Phoenix (AZ); Hybrid; USD 63,900 - 78,100; Full time

Job summary

A law firm specializing in immigration is seeking a Regional Interpreter Manager to oversee interpretation services across multiple offices. This role involves managing a team of interpreters, ensuring quality service delivery, and compliance with legal standards. Candidates should have a bachelor's degree or substantial experience, along with proven skills in management and bilingual proficiency in English and Spanish. The position offers a competitive salary starting from $71,000/year.

Qualifications

• Minimum of 3 years working as a Spanish interpreter in legal, healthcare settings.
• At least 3 years of experience in team management or supervision.
• Ability to travel up to 40% within the assigned region.

Responsibilities

• Manage a team of five interpreters and provide oversight.
• Design and execute training programs for interpreters.
• Ensure compliance with immigration law protocols.

Skills

Team management

Bilingual proficiency (CEFR C2) in English and Spanish

Conflict resolution

Organizational skills

Education

Bachelor’s degree in business administration, interpretation/translation, linguistics, or related field

5+ years of related work experience without degree

Tools

Salesforce or similar CRM platforms

Lean or Six Sigma knowledge

Job description

Overview

Role: Regional Interpreter Manager (Supervisor) at Lisinski Law Firm

About The Firm

Our mission is to change lives by offering immigration solutions, aiming to keep clients in the United States with their families where they belong. We strive to provide quality interpreter services in accordance with internal standards and regulatory requirements.

Role Purpose

Responsible for overseeing the delivery and quality of interpretation services across multiple office locations within a defined geographic region. Supervises a team of five professional interpreters, providing direction, performance management, coaching, and hands-on support to ensure services meet internal standards and external regulatory requirements. Works in close coordination with the National Interpreter Manager to enhance service delivery, improve operational efficiency, and uphold consistency in immigration protocols.

Salary: starting from $71,000/year

Location & Work Environment

• If located near a Lisinski Law Firm office (within 60 miles), in-office work is required.
• If currently remote but an office is opened within 60 miles, you will be expected to work from the office within 30 days of the opening.
• Travel to Lisinski Law Offices is required for training purposes for our regional interpreter team.

What You’ll Do

Essential Job Functions & Responsibilities

• Serve as the direct manager for a team of five interpreters, providing oversight, performance evaluations, and professional development plans.
• Design and execute standardized onboarding and ongoing training programs to ensure interpreters meet linguistic, procedural, and cultural competency expectations.
• Foster a team culture of accountability, professionalism, and service excellence with regular check-ins and clear communication channels.
• Resolve interpersonal or operational challenges within the interpreter team and escalate issues to the National Interpreter Manager as appropriate.
• Lead the creation and implementation of structured workflows, schedules, and documentation practices to support consistent, efficient interpreter operations across regional offices.
• Establish and monitor KPIs to measure interpreter service quality and efficiency (e.g., interpretation accuracy, response time, client satisfaction).
• Build systems to manage interpreter availability, appointments, and travel, ensuring optimal resource allocation across multiple locations.
• Identify bottlenecks or gaps in processes and lead continuous improvement initiatives to reduce errors and delays.
• Ensure interpreters operate in full compliance with immigration law protocols, confidentiality requirements, and industry regulations (e.g., HIPAA when interfacing with medical cases).
• Review interpreter logs, notes, and client feedback to assess service quality and adherence to guidelines.
• Coordinate with Compliance and Legal Operations to implement updates to protocols or training based on changes in immigration law or firm policy.
• Act as a regional liaison to the National Interpreter Manager, providing updates on team performance, training needs, and client satisfaction.
• Collaborate with legal teams and office managers to forecast interpreter demand, align assignments with client case schedules, and ensure service continuity.
• Provide input into national-level interpreter initiatives, including technology upgrades, compliance audits, and interpreter performance tools.
• Execute supervisory responsibilities in accordance with firm policies and applicable laws, including guiding, supporting, and directing team members; conducting performance evaluations; fostering a collaborative and inclusive work environment; and contributing to team development and operational goals.

Qualifications

Minimum Education and Experience

• Bachelor’s degree in business administration, interpretation/translation, linguistics, or a related field preferred. Candidates without a degree may qualify with 5+ years of directly relevant work experience, including both interpretation and supervisory experience.
• Minimum of 3 years working as a Spanish interpreter, preferably within immigration, legal, or healthcare settings.
• At least 3 years of experience managing or supervising teams, ideally in high-demand, service-oriented environments such as legal support services, healthcare interpretation, or client services.
• Ability to build team capacity, coach underperforming staff, and handle regional logistics or scheduling needs.
• Proven experience designing, implementing, and evaluating operational processes and training systems.
• Must be able to travel up to 40% within the assigned region (work may be at regional offices, remote locations, USCIS field offices, or client service sites).
• Highly organized, detail-oriented, and deadline-driven.
• Strong interpersonal and conflict resolution skills.
• Able to work independently while aligning with broader organizational objectives.
• Bilingual proficiency with CEFR C2 level or higher in English and Spanish.
• Experience with Lean or other continuous improvement frameworks (e.g., Six Sigma) to optimize workflows.
• Hands-on knowledge of immigration court systems, USCIS interviews, or asylum/deportation proceedings is highly desirable.
• Proficiency in Salesforce or similar CRM platforms to track interpreter caseloads, performance metrics, and service requests.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Training
• Industries
• Legal Services

Note: This description reflects the content for the Regional Interpreter Manager role as described by Lisinski Law Firm; it does not include unrelated postings or inferred items from other listings.