Regional Installation & Market Growth Director

Express Flooring; Boston (MA); Remote; USD 150,000 - 175,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Holidays

Job summary

Express Flooring is seeking a Director of Installation & Market Operations to lead installation execution, satellite operations, and market performance across the Northeast. This remote role requires travel and reports to the Chief Operating Officer, with a focus on building Market Operations Managers and residential installer networks to scale multiple markets.

You will drive leadership development, standardize workmanship and customer communication, and own end-to-end project flow from

Qualifications

• 10+ years of progressive leadership experience in multisite installation, field service, or market operations.
• Proven success building market leaders and scale across multiple locations.
• Experience managing subcontractor or installer networks, including capacity planning and retention.

Responsibilities

• Lead and develop Market Operations Managers and local teams.
• Own installation production from readiness to closeout and ensure quality.
• Oversee satellite operations, material readiness, and inventory discipline.
• Drive customer satisfaction and financial performance across markets.
• Lead Northeast expansion and cross-functional execution with other departments.
• Ensure safety, compliance, and risk management across locations.

Skills

Leadership

Multisite leadership

Recruiting & onboarding

Contractor management

Financial acumen

Travel readiness

Education

Bachelor's degree

Tools

ERP

CRM

Scheduling systems

Job description

Express Flooring is seeking a Director of Installation & Market Operations to lead installation execution, satellite operations, and market performance across the Northeast. This remote role requires travel and reports to the Chief Operating Officer, with a focus on building Market Operations Managers and residential installer networks to scale multiple markets.

You will drive leadership development, standardize workmanship and customer communication, and own end-to-end project flow from