Market Installations Leader for Seattle Launch

Express Flooring; Kent (WA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with company match

Paid PTO and holidays

Employee Assistance Program

Job summary

Express Flooring in Kent, WA is seeking a Market Operations Manager to oversee day-to-day installation operations and coordinate scheduling to deliver high-quality service. You will drive contractor relationships, ensure safety and quality, and lead cross-functional teams in a fast-moving market.

You will also develop and manage a network of installation contractors, monitor performance, and support warehouse logistics while upholding contractual obligations.

Qualifications

• Bachelor’s degree and 7+ years of operations experience (or 10+ years in lieu)
• 5+ years managing hourly/field-based/operational teams
• Experience overseeing operations with independent contractors/service providers
• Experience recruiting, developing, and managing contractor networks
• Strong leadership and team development with accountability and performance
• Excellent problem-solving and issue-resolution in fast-paced environments
• Strong written and verbal communication skills
• Ability to stay calm, organized, and solutions-focused under pressure
• High attention to detail with strong organizational/time management
• Proficiency with MS Office and CRM systems (Salesforce, Dynamics, NetSuite)
• Flooring industry & forklift experience preferred but not required

Responsibilities

• Lead day-to-day installation operations to ensure efficiency and adherence to standards
• Manage installation scheduling and dispatch to meet customer timelines
• Supervise Installation Coordinators to ensure smooth execution
• Develop and strengthen a network of installation contractors with performance oversight
• Conduct job-site inspections to ensure quality and compliance
• Respond to and resolve customer installation concerns quickly and professionally
• Manage warranty requests and service resolutions to ensure satisfaction
• Recruit, hire, onboard, and develop operations team members with training
• Identify operational challenges and implement efficiency improvements
• Ensure policies and contractual obligations are followed across operations
• Support warehouse and field logistics including inventory control and load-in/load-out (lift 65+ lbs)

Skills

Leadership

Problem-solving

Communication

Time management

Detail-oriented

Education

Bachelor’s degree with 7+ years operations experience

Tools

Microsoft Office

CRM systems (Salesforce, Dynamics, NetSuite)

Job description

Express Flooring in Kent, WA is seeking a Market Operations Manager to oversee day-to-day installation operations and coordinate scheduling to deliver high-quality service. You will drive contractor relationships, ensure safety and quality, and lead cross-functional teams in a fast-moving market.

You will also develop and manage a network of installation contractors, monitor performance, and support warehouse logistics while upholding contractual obligations.