Regional Inside Sales Support Lead

Metrie; Acworth (GA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive base pay

Profit-sharing program

Health, dental, and vision benefits

Retirement plan with company match

Professional growth opportunities

Job summary

Metrie, North America’s largest interior millwork manufacturer, is seeking a Sales Support Manager based in Acworth, GA. You will lead the regional Sales Support team, oversee order processing, and partner with Sales, Operations, and Finance to enhance the order-to-delivery process.

Expect a customer-first environment with strong coaching and data-driven improvements. In-branch presence is required five days a week with core hours 8:00am-5:00pm.

Qualifications

• Bachelor's degree in Business, Sales, Marketing, or related field or equivalent experience.
• 3 to 5 years of progressive experience in sales, customer service, or sales support, including leadership experience.
• Proven experience leading high-performing teams focused on service excellence, operational accuracy, and customer satisfaction.
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Teams) and experience with SAP ERP or similar enterprise systems.

Responsibilities

• Lead the regional Sales Support team with accountability for service delivery, order processing, customer support, and day-to-day performance.
• Manage call desk and order management technologies, including CRM and workflow tools to optimize team efficiency and compliance.
• Drive measurable improvements in customer service outcomes: order accuracy, turnaround times, and first-contact resolution.
• Collaborate cross-functionally with Sales, Operations, and Finance to identify root causes of service challenges and strengthen order-to-delivery processes.

Skills

Leadership

Customer service

Sales support

CRM platforms

Microsoft Office

SAP ERP

Communication

Performance management

Data analysis

Education

Business degree

Tools

Salesforce

HubSpot

Excel

PowerPoint

Word

Teams

SAP ERP

Job description

Metrie, North America’s largest interior millwork manufacturer, is seeking a Sales Support Manager based in Acworth, GA. You will lead the regional Sales Support team, oversee order processing, and partner with Sales, Operations, and Finance to enhance the order-to-delivery process.

Expect a customer-first environment with strong coaching and data-driven improvements. In-branch presence is required five days a week with core hours 8:00am-5:00pm.