Regional HVAC Support & Sales Associate

Gemaire; Florida; Hybrid; USD 42,000 - 54,000; Full time

Job summary

GEMAIRE is seeking a Rapid Regional Support Associate to travel between branches within a region, providing sales support, counter and warehouse assistance, and on‑the‑job training. This role emphasizes strong customer service, cross‑functional collaboration, and continuous process improvement in a fast-paced HVAC distribution environment.

You will engage with sales personnel, vendors, and contractors, handle order processing, upsell items, and contribute to branch efficiency and safety

Qualifications

• Minimum 1+ year experience in HVAC, customer service, warehousing/distribution or retail.
• Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level preferred.
• Proven success in sales and providing excellent customer service.
• Strong interpersonal skills including sales, problem solving and customer service.
• Ability to work independently, but meet assigned goals and objectives in designated time frames.
• Ability to multitask and work in a fast paced environment.
• A willingness to learn and grow with our Company.
• Knowledge of Microsoft Office products.
• Proven commitment to customer service and a safe work environment.

Responsibilities

• Represent GEMAIRE as a leader in the industry ensuring maximum sales.
• Travel to branches assigned by the Area Operations Manager for specific assignments and/or general branch support (counter and warehouse).
• Maintain effective communication and collaboration with internal and external sales personnel, vendors, and contractors.
• Support branch staffing needs as directed by the Area Operations Manager (counter and warehouse).
• Identify and address training opportunities related to safety, procedures, and workflow.
• Maintain up-to-date knowledge of company policies and procedures.
• Share best practices across the region to improve team efficiency and effectiveness in daily tasks.
• Support training and development of team members to elevate branch standards.
• Assist with resolution of customer relationship issues involving dealers and end users.
• Pick, receive, and stock product accurately and properly; lead by example.
• Provide observations and recommendations from branch visits to the Area Operations Manager to strengthen the division team.
• Complete sales order processing for customers, including upselling associated items.
• Perform other duties as assigned.

Skills

HVAC experience

Customer service

Communication

Driving a vehicle

Team training

Education

Bachelor's or Associate's Degree

Tools

Microsoft Office

Job description

GEMAIRE is seeking a Rapid Regional Support Associate to travel between branches within a region, providing sales support, counter and warehouse assistance, and on‑the‑job training. This role emphasizes strong customer service, cross‑functional collaboration, and continuous process improvement in a fast-paced HVAC distribution environment.

You will engage with sales personnel, vendors, and contractors, handle order processing, upsell items, and contribute to branch efficiency and safety