Regional HVAC Support & Sales Associate

Gemaire; Jacksonville (FL); Hybrid; USD 38,000 - 54,000; Full time

Job summary

GEMAIRE in Jacksonville, FL is seeking a Rapid Regional Support Associate to travel to branches within a region to provide branch support, assist sales and service, and help supervise counter and warehouse staff.

You will build strong customer relationships with dealers and end users, process sales orders, upsell items, and share best practices to raise regional performance. The role requires a proactive, team-oriented approach and a willingness to learn and grow with the company.

Qualifications

• Minimum 1+ year experience in HVAC, customer service, warehousing/distribution or retail.
• Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level preferred.
• Proven success in sales and providing excellent customer service.
• Strong interpersonal skills including sales, problem solving and customer service.
• Ability to work independently, but meet assigned goals and objectives in designated time frames.
• Ability to multitask and work in a fast paced environment.
• A willingness to learn and grow with our Company.
• Must have a clean driving record for at least the past 3 years.

Responsibilities

• Represent GEMAIRE as a leader in the industry ensuring maximum sales.
• Travel to branches assigned by the Area Operations Manager for specific assignments and/or general branch support (counter and warehouse).
• Maintain effective communication and collaboration with internal and external sales personnel, vendors, and contractors.
• Support branch staffing needs as directed by the Area Operations Manager (counter and warehouse).
• Identify and address training opportunities related to safety, procedures, and workflow.
• Maintain up-to-date knowledge of company policies and procedures.
• Share best practices across the region to improve team efficiency and effectiveness in daily tasks.
• Support training and development of team members to elevate branch standards.
• Assist with resolution of customer relationship issues involving dealers and end users.
• Pick, receive, and stock product accurately and properly; lead by example.
• Provide observations and recommendations from branch visits to the Area Operations Manager to strengthen the division team.
• Complete sales order processing for customers, including upselling associated items.
• Perform other duties as assigned.

Skills

HVAC knowledge

Customer service

Sales

Problem solving

Microsoft Office

Driving

Education

Bachelor’s or Associate’s Degree preferred

Job description

GEMAIRE in Jacksonville, FL is seeking a Rapid Regional Support Associate to travel to branches within a region to provide branch support, assist sales and service, and help supervise counter and warehouse staff.

You will build strong customer relationships with dealers and end users, process sales orders, upsell items, and share best practices to raise regional performance. The role requires a proactive, team-oriented approach and a willingness to learn and grow with the company.