Regional HVAC/R Integration Lead

Nextech; Denton (TX); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Excellent Health Insurance options (em

FREE employee only option

Dental, Vision, Accident, Critical Ill

Disability and Supplemental Life

401k with 50% match up to 5%

7 paid Holidays

2 paid Personal days

10 paid Vacation days

Job summary

Nextech in Texas is seeking an Integration Regional Service Manager to lead the onboarding of newly acquired locations and guide RSMs and Dispatchers through Nextech processes, policies, and systems.

You will train, coach, and oversee operations to protect service levels, drive performance, and ensure customer satisfaction across sites. This role requires travel and hands-on leadership in a fast-paced environment.

Qualifications

• Minimum of 5 years of field technical experience and/or a proven track record of relevant experience.
• Previous Regional Service Manager experience strongly preferred.
• Strong HVAC/R technical knowledge with the ability to provide meaningful value to technicians and customers.
• Demonstrated management, coaching, and conflict-resolution experience.
• Experience recruiting, hiring, onboarding, and developing Dispatchers.
• Excellent written and verbal communication and interpersonal skills.
• Strong customer-service skills with both internal and external customers.
• Ability to build rapport and establish credibility quickly with employees, leaders, and customers.
• High sense of urgency with the ability to solve problems and remain level-headed under pressure.
• Proven ability to manage multiple priorities, organize projects, meet deadlines, and deliver high-quality work.
• Strategic, results-focused mindset with strong attention to detail.
• Ability to thrive in a fast-paced environment and successfully navigate changing circumstances.
• Positive, proactive, flexible, self-motivated, and committed to continuous improvement.
• Ability to exercise discretion, tact, sound judgment, and professionalism.
• Comfortable working both independently and with cross-functional teams.
• Strong computer proficiency, including Excel, Microsoft Word, Outlook, Teams, and SM-Plus.
• Clean and professional appearance consistent with a customer-facing leadership role.

Responsibilities

• Travel to newly acquired locations to train RSMs and oversee Dispatcher onboarding and training on Nextech processes, policies, systems, and procedures.
• Develop, coordinate, and execute training plans, ensuring key objectives are achieved within established timelines.
• Partner with the Integration team to build effective onboarding plans for newly acquired locations.
• Provide daily and/or weekly progress updates on training, operational readiness, and team acclimation.
• Coach local management on hiring, training, employee development, performance management, and discipline when needed.
• Guide new RSMs in achieving office goals, operational metrics, customer expectations, and company SLA requirements.
• Train RSMs to effectively manage Dispatchers, customer relationships, call scheduling, labor and material costs, reporting, and overall financial performance.
• Teach new RSMs how to evaluate employee performance and conduct annual reviews with Operations Manager approval.
• Support ASMs and help RSMs develop strong, capable HVAC/R technicians.
• Maintain customer satisfaction and communicate customer needs across Operations, Integration, Dispatch, and field leadership.
• Step into vacant RSM positions when needed, providing hands-on operational leadership and continuity.
• Provide on-site support to assigned regional offices when not actively supporting an acquisition.
• Manage acquisition-related projects with urgency, organization, attention to detail, and a focus on timely completion.
• Represent Nextech professionally while reinforcing a culture of safety, integrity, expertise, customer-first service, and accountability.

Skills

HVAC/R knowledge

Regional leadership

Training & coaching

Employee development

Hiring & onboarding

Communication

Customer service

Problem solving under pressure

Multitasking

Cross-functional collaboration

Office software

Tools

SM‑Plus

Excel

Microsoft Word

Outlook

Teams

Job description

Nextech in Texas is seeking an Integration Regional Service Manager to lead the onboarding of newly acquired locations and guide RSMs and Dispatchers through Nextech processes, policies, and systems.

You will train, coach, and oversee operations to protect service levels, drive performance, and ensure customer satisfaction across sites. This role requires travel and hands-on leadership in a fast-paced environment.