Integrations- Regional Service Manager

Nextech; Denton (TX); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Excellent Health Insurance options (em

FREE employee only option

Dental, Vision, Accident, Critical Ill

Disability and Supplemental Life

401k with 50% match up to 5%

7 paid Holidays

2 paid Personal days

10 paid Vacation days

Job summary

Nextech in Texas is seeking an Integration Regional Service Manager to lead the onboarding of newly acquired locations and guide RSMs and Dispatchers through Nextech processes, policies, and systems.

You will train, coach, and oversee operations to protect service levels, drive performance, and ensure customer satisfaction across sites. This role requires travel and hands-on leadership in a fast-paced environment.

Qualifications

• Minimum of 5 years of field technical experience and/or a proven track record of relevant experience.
• Previous Regional Service Manager experience strongly preferred.
• Strong HVAC/R technical knowledge with the ability to provide meaningful value to technicians and customers.
• Demonstrated management, coaching, and conflict-resolution experience.
• Experience recruiting, hiring, onboarding, and developing Dispatchers.
• Excellent written and verbal communication and interpersonal skills.
• Strong customer-service skills with both internal and external customers.
• Ability to build rapport and establish credibility quickly with employees, leaders, and customers.
• High sense of urgency with the ability to solve problems and remain level-headed under pressure.
• Proven ability to manage multiple priorities, organize projects, meet deadlines, and deliver high-quality work.
• Strategic, results-focused mindset with strong attention to detail.
• Ability to thrive in a fast-paced environment and successfully navigate changing circumstances.
• Positive, proactive, flexible, self-motivated, and committed to continuous improvement.
• Ability to exercise discretion, tact, sound judgment, and professionalism.
• Comfortable working both independently and with cross-functional teams.
• Strong computer proficiency, including Excel, Microsoft Word, Outlook, Teams, and SM-Plus.
• Clean and professional appearance consistent with a customer-facing leadership role.

Responsibilities

• Travel to newly acquired locations to train RSMs and oversee Dispatcher onboarding and training on Nextech processes, policies, systems, and procedures.
• Develop, coordinate, and execute training plans, ensuring key objectives are achieved within established timelines.
• Partner with the Integration team to build effective onboarding plans for newly acquired locations.
• Provide daily and/or weekly progress updates on training, operational readiness, and team acclimation.
• Coach local management on hiring, training, employee development, performance management, and discipline when needed.
• Guide new RSMs in achieving office goals, operational metrics, customer expectations, and company SLA requirements.
• Train RSMs to effectively manage Dispatchers, customer relationships, call scheduling, labor and material costs, reporting, and overall financial performance.
• Teach new RSMs how to evaluate employee performance and conduct annual reviews with Operations Manager approval.
• Support ASMs and help RSMs develop strong, capable HVAC/R technicians.
• Maintain customer satisfaction and communicate customer needs across Operations, Integration, Dispatch, and field leadership.
• Step into vacant RSM positions when needed, providing hands-on operational leadership and continuity.
• Provide on-site support to assigned regional offices when not actively supporting an acquisition.
• Manage acquisition-related projects with urgency, organization, attention to detail, and a focus on timely completion.
• Represent Nextech professionally while reinforcing a culture of safety, integrity, expertise, customer-first service, and accountability.

Skills

HVAC/R knowledge

Regional leadership

Training & coaching

Employee development

Hiring & onboarding

Communication

Customer service

Problem solving under pressure

Multitasking

Cross-functional collaboration

Office software

Tools

SM‑Plus

Excel

Microsoft Word

Outlook

Teams

Job description

Overview

Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

What You’ll Be Doing

As an Integration Regional Service Manager (RSM), you’ll play a critical leadership role in bringing newly acquired locations into the Nextech organization. Working closely with Operations and the Integration team, you’ll provide hands‑on leadership, training, and operational guidance that helps new RSMs and Dispatchers succeed while protecting the high level of service our customers expect.

• Travel to newly acquired locations to train RSMs and oversee Dispatcher onboarding and training on Nextech processes, policies, systems, and procedures.


• Develop, coordinate, and execute training plans, ensuring key objectives are achieved within established timelines.


• Partner with the Integration team to build effective onboarding plans for newly acquired locations.


• Provide daily and/or weekly progress updates on training, operational readiness, and team acclimation.


• Coach local management on hiring, training, employee development, performance management, and discipline when needed.


• Guide new RSMs in achieving office goals, operational metrics, customer expectations, and company SLA requirements.


• Train RSMs to effectively manage Dispatchers, customer relationships, call scheduling, labor and material costs, reporting, and overall financial performance.


• Teach new RSMs how to evaluate employee performance and conduct annual reviews with Operations Manager approval.


• Support ASMs and help RSMs develop strong, capable HVAC/R technicians.


• Maintain customer satisfaction and communicate customer needs across Operations, Integration, Dispatch, and field leadership.


• Step into vacant RSM positions when needed, providing hands‑on operational leadership and continuity.


• Provide on‑site support to assigned regional offices when not actively supporting an acquisition.


• Manage acquisition‑related projects with urgency, organization, attention to detail, and a focus on timely completion.


• Represent Nextech professionally while reinforcing a culture of safety, integrity, expertise, customer‑first service, and accountability.

What Makes Nextech Different?

• Excellent Health Insurance options including a FREE employee only option


• Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options


• FREE life insurance equal to your annualized pay rate


• 401k with a 50% match up to the first 5% of your contributions


• 7 paid Holidays


• 2 paid Personal days


• 10 paid Vacation days

Min Compensation

USD $90,000.00/Yr.

Max Compensation

USD $105,000.00/Yr.

What We’re Looking For

We’re looking for an experienced HVAC/R operations leader who knows how to turn knowledge into action. The right candidate brings technical credibility, strong business judgment, exceptional communication skills, and the ability to lead confidently through change.

• Minimum of 5 years of field technical experience and/or a proven track record of relevant experience.


• Previous Regional Service Manager experience strongly preferred.


• Strong HVAC/R technical knowledge with the ability to provide meaningful value to technicians and customers.


• Demonstrated management, coaching, and conflict‑resolution experience.


• Experience recruiting, hiring, onboarding, and developing Dispatchers.


• Excellent written and verbal communication and interpersonal skills.


• Strong customer‑service skills with both internal and external customers.


• Ability to build rapport and establish credibility quickly with employees, leaders, and customers.


• High sense of urgency with the ability to solve problems and remain level‑headed under pressure.


• Proven ability to manage multiple priorities, organize projects, meet deadlines, and deliver high‑quality work.


• Strategic, results‑focused mindset with strong attention to detail.


• Ability to thrive in a fast‑paced environment and successfully navigate changing circumstances.


• Positive, proactive, flexible, self‑motivated, and committed to continuous improvement.


• Ability to exercise discretion, tact, sound judgment, and professionalism.


• Comfortable working both independently and with cross‑functional teams.


• Strong computer proficiency, including Excel, Microsoft Word, Outlook, Teams, and SM‑Plus.


• Clean and professional appearance consistent with a customer‑facing leadership role.

Ready to lead Nextech’s newest teams into their next chapter? Bring your HVAC/R expertise, operational leadership, and drive for results to a role where your impact reaches across the organization.

Physical Requirements

• Willing and able to travel up to 50% or as business needs require, including travel to newly acquired Nextech locations.


• Willing and able to work from assigned office location(s).


• Able to operate computers and standard office equipment, including printers, copiers, and telephones.


• Able to work at a computer for up to eight hours and alternate between sitting and standing throughout the workday.


• Able to lift and carry up to 15 pounds.


• Regularly requires vision, hearing, talking, and twisting.


• Occasionally requires walking, reaching, lifting, carrying, kneeling, pushing/pulling, bending, and crouching.


• Rarely requires climbing.


• May be required to use a personal smartphone with a camera capable of scanning a QR code for two‑factor authentication.