Regional Human Resources Business Partner

Securitas Security Services USA, Inc.; Baltimore (WA, MD); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading security services company is seeking a Regional HR Business Partner to support HR strategies across the Americas. This role involves partnering with senior leadership to enhance organizational effectiveness, manage HR operations, and drive employee engagement in a dynamic environment. The ideal candidate will have a strong HR background, excellent communication skills, and a passion for improving organizational culture.

Qualifications

• 5 years of progressively responsible human resource experience.
• Operations management experience preferred.
• SHRM-CP certification preferred.

Responsibilities

• Develop and implement HR plans and solutions for strategic business initiatives.
• Partner with leadership on succession planning and performance management.
• Analyze business unit data to identify trends and recommend solutions.

Skills

Analytical skills

Problem-solving

Communication

Customer service orientation

Education

Bachelor's degree in HR-related field

Job description

Summary

The Regional HR Business Partner (HRBP) will be part of an HR team that supports a global, multi $100M datacenter physical security client account spanning 30+ countries. The HR team’s goal is to attract, engage and retain top-tier talent around the globe through a dynamic people strategy for a large team that continues to grow at a rapid pace. The team creates the global HR framework, then supports leadership with implementing the framework across our various employee groups and regions, continuously assessing if the HR solutions are meeting the operational needs of the business.

The HRBP will be responsible for supporting the Americas (United States, Canada, Latin America) region. The HRBP will partner with senior field leaders along with their respective leadership teams to develop and execute the HR strategies that foster organizational and people effectiveness. The individual in this role must understand business priorities and translate them into an HR agenda that supports the business as it grows rapidly. The HRBP serves as a liaison between the business and the central Program Management Office (PMO) team to assess the human resources needs in areas such as recruiting, performance management, employee engagement, compensation, succession planning and leadership development. They should have the ability to diagnose problems as well as identify and drive appropriate solutions. This person will report directly to the Global Manager - HRBPs.

Essential Functions

1. Work with senior leadership to develop and implement HR plans and solutions to achieve strategic business initiatives and deliver results.
2. Partner with senior security operations leadership on succession planning, performance management and leadership development for field leadership teams.
3. Review, analyze and report on business unit data such as overtime, time to fill, turnover, etc. to identify trends and recommend/implement solutions to improve performance.
4. Establish and maintain working relationships with international Securitas branches to include United States, LATAM and Canada and advise on account initiatives and ensure continuity across regions.
5. Provides regular reports that communicate team performance, project delivery, progress to milestones, and impacts to service delivery, meeting required client SLAs and KPIs.
6. Serves as the initial point of contact regarding all related subject matter for HR in the region.
7. Evaluates performance standards and work-related efforts as it pertains to the client site.
8. Advises and counsels senior field leadership.
9. Leads program-wide projects and initiatives that encourage process improvement and innovation and the use of tools that support the program across teams.
10. Routinely report on regional account team health via standardized reports that include but not limited to monthly/quarterly OT, time to fill, open positions, turnover, employee engagement, etc.
11. Support reporting for monthly business review performance metrics, quarterly business reviews and steering committee meetings.
12. Train and support Securitas branches and affiliate businesses on meeting staffing, wage analysis, performance appraisal and other HR requirements for client accounts.
13. Lead analysis related to market wage analysis, variable staffing scenarios and other ad hoc scenarios to drive continuous improvement for staffing levels and budget performance.
14. Able to develop productive working relationships with all levels within and outside of the organization.

Minimum Hiring Standards

• Must be at least 18 years of age.
• Must have a reliable means of communication, such as cell phone.
• Must have a reliable means of transportation (public or private).
• Must hold or be able to obtain a valid Driver’s license or equivalent.
• Must have the legal right to work in the country job is in.
• Must have the ability to speak, read, and write English.
• Must have a high school diploma, secondary education equivalent, or GED.
• Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.

Education/Experience

• Bachelor's degree in an HR-related field and 5 years of progressively responsible human resource experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Operations management experience preferred.
• SHRM-CP certification preferred.
• Datacenter and contract security vendor experience a plus.

Special Requirements

• Have a current passport or be able to obtain one.
• Able to travel (international or domestic, as required) approximately 25% of the time, occasionally with limited notice.
• Able to work evening or weekend hours when required, such as during an emergency or high-priority event.

Competencies

• Knowledge of principles and practices of human resources management, including but not limited to recruiting, examination, investigations, classification, compensation, equal opportunity, and affirmative action.
• Knowledge of laws and regulations related to HR, including EEO, FMLA and FLSA, federal and state employment laws.
• Highly motivated, energetic, self-directed individual with good analytical and problem-solving skills.
• Ability to communicate clearly and concisely, while also sharing technical concepts effectively to a varied audience.
• Effectively lead team service delivery and development.
• Ability to interact effectively at all levels and across diverse cultures.
• Passion for improving customer experience and desire to build strong cross-group collaboration.
• Ability to adapt and thrive in a high-stakes and detail-oriented environment requiring excellent time management.
• Excellent organizational skills and attention to detail.
• Ability to exercise independent judgement and decision-making skills.
• Comfortable presenting information to large audiences both online and in person.
• Ability to work under pressure while maintaining a professional image and approach with clients.
• Ability to establish and maintain working relationships with a wide variety of people including colleagues, clients(s) and representatives of other agencies at all levels and across diverse cultures.
• Knowledge of principles and practices of human resources management, including but not limited to recruiting, examination, investigations, classification, compensation, equal opportunity, and affirmative action.
• Strong customer service and results orientation.
• Demonstrate professional conduct in highly sensitive or volatile situations; maintain confidentiality when handling sensitive information.