Regional Hotel Ops Leader: BrandStandards & GuestExperience

Singh Realty Corporate; Scranton (Lackawanna County); On-site; USD 90,000 - 120,000; Full time

Job summary

Onvo seeks an experienced Regional Hotel Operations Manager to oversee daily hotel operations across assigned properties. You will ensure brand standards, financial accountability, and guest satisfaction, enabling the Regional Director to focus on strategy and owner relations.

You will travel between hotels, coach General Managers, and drive operational excellence through audits, budgeting, and corrective actions.

Qualifications

• 3–5 years of hotel management experience required.
• Strong leadership and communication skills.
• Ability to travel frequently between hotels.
• Strong organizational and time management abilities.
• Proficiency with Microsoft Excel, Word, and Outlook.

Responsibilities

• Conduct routine property visits and operational inspections.
• Ensure compliance with Marriott and brand standards.
• Monitor guest experience, cleanliness, maintenance and curb appeal.
• Assist General Managers in solving operational challenges.
• Coordinate projects across multiple hotels.
• Review occupancy, ADR, RevPAR, labor, and guest satisfaction.
• Provide on-site leadership during staffing shortages or emergencies.
• Coach and mentor General Managers and department leaders.

Skills

Leadership

Communication

Travel capable

Time management

Financial acumen

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Marriott systems (FOSSE, MGS, GXP, GSS)

Job description

Onvo seeks an experienced Regional Hotel Operations Manager to oversee daily hotel operations across assigned properties. You will ensure brand standards, financial accountability, and guest satisfaction, enabling the Regional Director to focus on strategy and owner relations.

You will travel between hotels, coach General Managers, and drive operational excellence through audits, budgeting, and corrective actions.