Regional Hospital Liaison - Greater Cleveland

Eastbrook Health; Cleveland (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Garden Springs Healthcare in Cleveland seeks an experienced Hospital Liaison to support growth across the Greater Cleveland market. You will represent the network to hospitals, physicians, case managers, and referral partners, guiding placement based on patient needs.

The role requires strong regional knowledge, relationship-building, and the ability to travel. You’ll collaborate with admissions, intake, and leadership to streamline referrals and ensure timely, high-quality discharge planning.

Qualifications

• Previous experience in skilled nursing, post-acute care, hospital business development, healthcare sales, admissions, case management, or a related healthcare role.
• Strong knowledge of the Greater Cleveland healthcare market and established hospital relationships strongly preferred.
• Proven ability to develop referral relationships and drive measurable growth.
• Understanding of the post-acute referral and discharge-planning process.
• Ability to confidently communicate clinical capabilities and placement solutions to healthcare professionals.
• Highly organized, responsive, and comfortable managing multiple hospital relationships simultaneously.
• Strong communication, relationship-building, and problem-solving skills.
• Self-motivated and comfortable working independently in the field while remaining closely connected to a larger admissions and business development team.
• Ability to travel throughout the Greater Cleveland market.

Responsibilities

• Develop and maintain strong relationships with hospital case managers, social workers, discharge planners, physicians, utilization review teams, and other key referral sources throughout Greater Cleveland.
• Represent the full Garden Springs Healthcare portfolio and educate referral partners on our clinical capabilities, specialty programs, geographic coverage, and payer options.
• Identify new hospital relationships and opportunities to expand Garden Springs' presence within existing accounts.
• Maintain a consistent presence within assigned hospitals and become a trusted resource for complex discharge planning and post-acute placement.
• Drive referral volume, admission conversion, and overall census growth across the Garden Springs network.
• Serve as a resource for challenging or complex placements and help referral partners identify appropriate solutions within the Garden Springs system.
• Collaborate closely with Centralized Admissions & Intake to ensure referrals receive timely review, communication, and follow-up.
• Work with facility teams to coordinate admissions and maintain strong communication with hospital partners throughout the transition of care.
• Conduct appropriate bedside visits and patient/family meetings when needed to support placement and successful admissions.
• Track referral patterns, lost opportunities, competitive activity, and opportunities for additional growth within assigned accounts.
• Participate in hospital meetings, networking opportunities, community events, and other business development activities.
• Maintain strong follow-up after admission to strengthen relationships and support future referrals.
• Partner with leadership to develop and execute market-specific strategies for continued census and specialty-program growth.

Skills

Relationship building

Healthcare sales

Market knowledge

Travel willingness

Job description

Garden Springs Healthcare in Cleveland seeks an experienced Hospital Liaison to support growth across the Greater Cleveland market. You will represent the network to hospitals, physicians, case managers, and referral partners, guiding placement based on patient needs.

The role requires strong regional knowledge, relationship-building, and the ability to travel. You’ll collaborate with admissions, intake, and leadership to streamline referrals and ensure timely, high-quality discharge planning.