Regional Front Desk Operations Leader - 7 Florida Clinics

Brazilian Clinic; Pompano Beach (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Medstation Primary Care in South Florida seeks a Regional Front Desk Operations Manager to oversee front desk operations across 7 clinics, standardize SOPs, and drive a consistent patient experience from first contact to checkout.

You will travel regularly to audit sites, coach staff, implement KPI dashboards, and ensure compliant, high-quality service. The role is hands-on and multi-site, with a focus on efficiency and patient satisfaction.

Qualifications

• 5+ years leading front desk or patient services in healthcare
• 2+ years managing multiple sites
• Experience with 15+ staff across locations
• Proficient in EHR/PM systems (EHR names listed)
• Ability to travel daily throughout Broward, Miami-Dade and Palm Beach

Responsibilities

• Oversee 7-clinic front desk operations and standardize workflows
• Own KPIs: wait times, abandon rate, no-shows, collections
• Hire, train, and manage 14–20 front office staff
• Ensure HIPAA/compliance and monthly reporting
• Travel regularly for site audits and coaching

Skills

Multisite leadership

Front desk operations

Healthcare administration

EHR/PM systems

Staff management

Tools

eClinicalWorks

Athenahealth

Elation

Availity

Waystar

Job description

Medstation Primary Care in South Florida seeks a Regional Front Desk Operations Manager to oversee front desk operations across 7 clinics, standardize SOPs, and drive a consistent patient experience from first contact to checkout.

You will travel regularly to audit sites, coach staff, implement KPI dashboards, and ensure compliant, high-quality service. The role is hands-on and multi-site, with a focus on efficiency and patient satisfaction.