Regional Franchise Performance Coach

RestoPros; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

PTO

Job summary

RestoPros is seeking a Regional Franchise Business Coach to provide operational support to franchise locations and align them with executive strategy. The role supports day-to-day operations, drives improvements, and strengthens franchise performance across time zones, traveling as needed.

The position emphasizes financial coaching, KPI tracking, and relationship-building with franchise owners to grow profitability while maintaining brand standards.

Qualifications

• Degree in a related field or equivalent professional experience.
• 2-3 years of experience in business leadership, operations management, or related field.
• Minimum of 2 years of experience in the restoration industry.
• Corporate-level operations and sales support experience strongly preferred.
• Previous experience owning or managing a franchise is a plus.
• 3+ years' experience in Sales, Lead Generation or Business Development (Preferred).
• Experience with CRM and field data collection tools (Preferred).

Responsibilities

• Serve as the primary point of contact for improving franchise KPIs, operational efficiency, and adherence to brand standards.
• Conduct site visits to assess compliance, deliver operational training, and communicate guidance for improvement.
• Document findings from visits, including compliance adherence, opportunities for improvement, and recommended corrective actions.
• Identify root causes of operational challenges and implement solutions through action plans, business reviews, and targeted coaching.
• Ensure integrity and accuracy in reporting territory performance metrics and operational outcomes.
• Maintain seamless productivity while traveling, managing work effectively across multiple time zones and environments.
• Analyze franchise and territory-level P&L statements to assess financial health and identify improvement opportunities.
• Partner with franchisees to strengthen profitability and optimize business operations.
• Focus on improving unit economics through data-driven insights and financial coaching.
• Provide strategic guidance on market conditions, operational performance, and revenue growth opportunities.
• Build and maintain strong, productive relationships with franchisees and their teams, fostering collaboration and trust.
• Coach and inspire franchise owners to actively engage in brand initiatives and company-wide programs.
• Lead and support a team of Franchise Business Coaches to ensure consistent communication, accountability, and execution across the network.
• Serve as a liaison between franchisees and corporate leadership, aligning field operations with company objectives.
• Guide franchisees in developing, implementing, and maintaining effective business plans tailored to their local markets.
• Support ongoing execution and follow-up to ensure long-term success and profitability.
• Utilize project management best practices to deliver initiatives on time and within scope, meeting or exceeding performance targets.
• Demonstrate strong analytical and problem solving skills to identify key issues, drive root cause solutions, and influence meaningful changes.]
• CoT_job_summary_short
• job_summary_short
• COMPANY NAME: RestoPros
• KEY POINTS: Franchise KPIs and operational coaching, strategic planning, cross-region leadership, travel-driven execution

Skills

Financial analysis

Communication

Relationship building

Organization

Time management

Problem solving

Data analysis

Education

Degree in related field or equivalent experience

Tools

CRM software

Microsoft Office

Job description

RestoPros is seeking a Regional Franchise Business Coach to provide operational support to franchise locations and align them with executive strategy. The role supports day-to-day operations, drives improvements, and strengthens franchise performance across time zones, traveling as needed.

The position emphasizes financial coaching, KPI tracking, and relationship-building with franchise owners to grow profitability while maintaining brand standards.