Regional Field Support Leader — 50% Travel

IDEXX; United States; Remote; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401k matching

Annual bonus

Job summary

IDEXX is seeking a Regional Field Support Manager to lead a team of Diagnostic Imaging Field Support Representatives across the Western U.S. The role emphasizes coaching, stakeholder collaboration, and strategic execution to grow loyalty and revenue while delivering exceptional customer experiences.

You will travel up to 50% and base in CA/WA/OR/UT/ID/AZ/TX/CO/MO/KS with proximity to a major airport; IDEXX values diverse experiences and strong leadership to advance diagnostics and software

Qualifications

• Must have 5+ years of leadership experience, preferably leading remote field service teams.
• Ability to travel 50% of the time.
• Strong collaboration with stakeholders to drive regional goals.
• Excellent customer service, needs discovery and relationship management.
• Proven coaching and developmental feedback skills.
• Excellent organization and time management; prioritize effectively.
• Natural communicator with ability to build rapport quickly.

Responsibilities

• Develop the team and provide ongoing coaching to drive performance.
• Collaborate with field partners to identify opportunities and manage a region towards a common goal.
• Implement strategies to achieve quarterly commercial goals.
• Coordinate resources and manage territory to support loyalty and growth.
• Advocate for customers and mediate to build strong relationships.
• Model IDEXX values and guiding principles.
• Contribute to operating policies and procedures improvements.
• Facilitate relationships between field partners and field support reps.

Skills

Leadership

Travel readiness

Collaboration

Customer service

Coaching

Communication

Time management

Job description

IDEXX is seeking a Regional Field Support Manager to lead a team of Diagnostic Imaging Field Support Representatives across the Western U.S. The role emphasizes coaching, stakeholder collaboration, and strategic execution to grow loyalty and revenue while delivering exceptional customer experiences.

You will travel up to 50% and base in CA/WA/OR/UT/ID/AZ/TX/CO/MO/KS with proximity to a major airport; IDEXX values diverse experiences and strong leadership to advance diagnostics and software