Regional Field Services Manager - Medical Devices

Medline; United States; Remote; USD 92,000 - 138,000; Full time

Benefits offered by this job

Health insurance

Life and disability insurance

401(k) contributions

Paid time off

Job summary

Medline is seeking a professional to manage hospital-based medical device collection programs across a defined region. The role covers all implementation phases, collection systems, field teams, and ongoing program maintenance.

Responsibilities include coordinating Go Live Days, optimizing routes, training hospital staff, and collaborating with the sales team to maximize device collections and revenue. Travel up to 80% is required, and the salary range is $92,000–$138,000 annually.

Qualifications

• Experience communicating technical information to non-technical audiences.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Experience accomplishing tasks in an optimum order based on time, importance or other criteria.

Responsibilities

• Liaison with hospital staff to coordinate ‘Go Live Days’ for launching the reprocessing program.
• Create collection routes and schedules to utilize Technician time efficiently.
• Quantify time for Technicians to execute Device Collection duties and communicate labor needs to leadership.
• Educate hospital staff on the reprocessing program and ensure readiness of field team.
• Trouble-shoot and resolve problems in collection systems; implement solutions.
• Collaborate with sales to increase device collections and identify opportunities.
• Guide sales to focus education and selling time on high-revenue devices.
• Compile and monitor weekly status reports from Technicians.
• Conduct periodic business reviews after launch to retain hospital staff commitment.
• Lead Technicians through credentialing requirements and liaison with hospital Security for access.

Skills

Technical communication

Customer service

Task prioritization

Education

Bachelors’ degree in Business, Sales, Marketing, or medical field

High School Diploma or equivalent

Job description

Medline is seeking a professional to manage hospital-based medical device collection programs across a defined region. The role covers all implementation phases, collection systems, field teams, and ongoing program maintenance.

Responsibilities include coordinating Go Live Days, optimizing routes, training hospital staff, and collaborating with the sales team to maximize device collections and revenue. Travel up to 80% is required, and the salary range is $92,000–$138,000 annually.