Regional Field Service Technician

Xylem; City of Pewaukee (WI); On-site; USD 38,000 - 62,000; Full time

Job summary

A forward-thinking company is seeking a Regional Field Service Technician to join their innovative team. This role involves executing field service activities, troubleshooting mechanical and electrical equipment, and ensuring customer satisfaction through effective solutions. With a commitment to sustainability, the company offers a dynamic work environment where you can grow your skills and make a difference in addressing global water challenges. Join a team that values collaboration, accountability, and continuous improvement, and be part of an organization dedicated to transforming water technology for a better future.

Benefits

Generous PTO package

Paid parental leave

Tuition Reimbursement

Company Wellness Program

Employee Discount Program

Qualifications

• 2+ years of experience with electric submersible pumps preferred.
• Ability to obtain required customer clearances and DOT Medical card.

Responsibilities

• Diagnose and troubleshoot electric submersible pump systems in the field.
• Create and maintain a safe working environment.

Skills

Electrical experience

Mechanical experience

Customer service

Critical thinking

Troubleshooting ability

Microsoft Office proficiency

Education

High School Diploma or equivalent

Job description

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Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary

The Field Service Technician will be responsible for executing field service activities at customer sites in a safe and efficient manner. This role includes system troubleshooting, works with mechanical and electrical equipment, conducts preventative maintenance and parts inventory, and can identify and remedy safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and potentially works at multiple sites / with multiple technologies. Critical thinking in this role is a critical item.

Responsibilities

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Create and maintain safe working environment and culture within the organization Trouble
• Diagnose and troubleshoot electric submersible pump systems in the field
• Resolve issues with monitor and control units and PLCs at customer sites
• Take care of company property
• Demonstrates high impact culture through innovation, accountability and empowerment
• Must be able to function in a team environment
• Usually works with direct supervision but can work independently if needed
  
  

Requirements

• 80% travel required
  
  

Driving Requirements

• Driver Application for Employment
• Motor Vehicle Report (MVR)
• Forms:
• Driver Disclosure and Release
• Employee Applicant Drug and Alcohol Statement
• FMCSA Certificate of Awareness
• Driver Certificate of Violations
• Driver Statement of On Duty Hours Road Test
• Copy of Driver’s License
• Copy of Medical Certificate
  
  

High Impact Behaviors

• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
• Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.
  
  

Education & Experience Requirements

• HS diploma or equivalent
  
  

Experience Requirements

• Ability to obtain all required customer clearances (TWIC, DISA, etc.)
• Ability to obtain DOT Medical card
• Clean driving record
• Work experience preferred
• 2+ years of experience working with electric submersible pumps
  
  

Skill Requirements

• Electrical and mechanical experience depending on business unit
• Work without direct supervision
• Technically sound
• Experience with Microsoft Office including smart devices
• Must have customer service experience
• Demonstrates critical thinking and troubleshooting ability
• Synthesizes technical information and communicates it clearly
• Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways
  
  

What We Can Offer You

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:

• Generous PTO package and paid holidays
• Generous retirement savings plan
• Customizable health, dental and vision insurance (eligible on first date)
• Career progression plans
• Reward and recognition programs
• Paid parental leave
• Tuition Reimbursement
• Company Wellness Program
• Employee Discount Program
  
  

Salary Range

$38,300.00 - $61,300.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.



Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Industrial Machinery Manufacturing

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