Regional Field Service Leader - Financial Tech

Socket.dev; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

Identity protection

Time Off

Employee Support

401(k) match

FSA/HSA

Life & disability

Training & Education

Referral bonus

Auto allowance

Job summary

Wittenbach is seeking a Regional Field Service Manager to oversee field service operations for financial institutions across the New England territory. You will lead a team of technicians, recruit, train, and assign calls to deliver high-quality service and rapid response.

Based in the New England region (CT, MA, ME, RI, NH, VT), you will drive service delivery, inventory and safety, coaching staff, and manage budgets while upholding company standards and customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• Minimum of 5 years of experience in field service management or a similar role preferred.
• Previous experience in the financial industry is preferred.

Responsibilities

• Recruit, hire, train, and develop field service technicians.
• Assign technicians to service calls based on their skills, location, and workload.
• Monitor technician performance and provide coaching and feedback.
• Manage technician schedules and ensure timely response to customer requests.
• Oversee the quality and efficiency of field service operations within the region.
• Ensure that technicians adhere to company standards and procedures for service delivery.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Monitor service call metrics, such as first-time fix rates and customer satisfaction.
• Manage inventory levels for field service technicians, ensuring that they have the necessary parts and equipment to complete their work.
• Track inventory usage and reconcile stock levels regularly.
• Ensure that field service equipment is properly maintained and calibrated.
• Schedule and oversee equipment maintenance and repairs.
• Promote a safe working environment for field service technicians.
• Ensure compliance with safety regulations and company policies.
• Build and maintain strong relationships with customers in the region.
• Proactively identify customer needs and opportunities for additional services.
• Represent the company in a professional and positive manner.
• Manage the field service budget within the region.
• Monitor expenses and identify cost-saving opportunities.
• Track revenue and profitability for field service operations.

Skills

Leadership

Field service management

Customer service

Communication

Multitasking

Scheduling

Safety compliance

Education

High school diploma

Tools

Field service software

CRM systems

Job description

Wittenbach is seeking a Regional Field Service Manager to oversee field service operations for financial institutions across the New England territory. You will lead a team of technicians, recruit, train, and assign calls to deliver high-quality service and rapid response.

Based in the New England region (CT, MA, ME, RI, NH, VT), you will drive service delivery, inventory and safety, coaching staff, and manage budgets while upholding company standards and customer satisfaction.