Field Services Manager: Client Solutions & Operations

CSC ServiceWorks; Michigan; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid time off

Education reimbursement program

Paid training

Job summary

CSC ServiceWorks is seeking a Manager of Field Services to lead and optimize field operations Monday through Friday. You will oversee route coverage, safety training, and customer relationships while driving performance and efficiency across teams.

Ideal candidates have strong leadership, driver credentials, and knowledge of facility systems. This role focuses on reliability, process improvement, and budget-conscious management in Michigan.

Qualifications

• High School Diploma or equivalent; or 5-7 years related experience and/or training; or equivalent combination of education and experience
• Valid Driver's license
• Associate's Degree preferred
• General knowledge of heating and cooling equipment, water heaters, pumps and boilers, building maintenance electrical, plumbing etc.

Responsibilities

• Monitor weekly and daily collection routes to ensure adequate coverage
• Manage weekly and daily service routes to cover case load, meet SLAs, and retain high value customers
• Review, analyze, and create reports to monitor performance
• Ensure staff completes safety trainings, and complies safety standards, regulations, and policies
• Perform ad-hoc collections work in the field (as needed basis)
• Recruit, hire, and onboard new team members while managing a team
• Delegate duties and assign/schedule work to meet deadlines
• Achieve annual financial objectives and monitors department level budgets
• Support employee development and provide training as needed
• Establish team and individual employee goals
• Manage employee performance to meet daily / weekly / monthly SLAs
• Authority to terminate or make a termination recommendation
• Implement, communicate, and maintain Company practices, policies, and procedures with team
• Train associates and onboard new hires
• Other duties assigned

Job description

CSC ServiceWorks is seeking a Manager of Field Services to lead and optimize field operations Monday through Friday. You will oversee route coverage, safety training, and customer relationships while driving performance and efficiency across teams.

Ideal candidates have strong leadership, driver credentials, and knowledge of facility systems. This role focuses on reliability, process improvement, and budget-conscious management in Michigan.