Field-Driven Service Operations Leader

GLC Business Services, Inc.; Buffalo (NY); On-site; USD 95,000 - 125,000; Full time

Job summary

GLC Business Services, Inc. in Buffalo, NY is seeking a Service Operations Manager to lead the Service Department, drive profitability, and ensure safe, efficient field execution.

You will oversee tech development, coach teams, manage P&L, monitor KPIs, and implement process improvements, with most time spent supporting technicians and customers on active jobsites. This leadership role requires strong communication, accountability, and proficiency with service management software, delivering

Qualifications

• Significant experience in commercial or industrial mechanical, HVAC, or plumbing service operations.
• Proven leadership experience managing field teams.
• Experience managing departmental P&L, labor productivity, and operational performance.
• Strong coaching, communication, and accountability skills.
• Proficiency in Microsoft Office and service management software.

Responsibilities

• Lead, coach, and develop service technicians and support staff.
• Own service department P&L, labor productivity, and job-level profitability.
• Monitor KPIs and conduct weekly and monthly operational reviews.
• Reduce callbacks, warranty work, and rework through quality audits and coaching.
• Support implementation and adoption of ServiceTitan FSM and other systems.

Skills

Leadership

Field team management

P&L management

Coaching & accountability

Microsoft Office

Tools

Microsoft Office

Job description

GLC Business Services, Inc. in Buffalo, NY is seeking a Service Operations Manager to lead the Service Department, drive profitability, and ensure safe, efficient field execution.

You will oversee tech development, coach teams, manage P&L, monitor KPIs, and implement process improvements, with most time spent supporting technicians and customers on active jobsites. This leadership role requires strong communication, accountability, and proficiency with service management software, delivering