Regional Field Operations Manager

Cacheflow; Philadelphia (Philadelphia County); On-site; USD 120,000 - 130,000; Full time

Job summary

Veho is expanding its logistics footprint and seeks a Regional Field Operations Manager to drive excellence across our sites. You will deploy into underperforming locations, diagnose issues in staffing, process, and leadership, and implement fixes while operations run live.

This is a hands-on, player-coach role with frequent travel. You will coach site supervisors, stabilize operations, and hand the site to a permanent leader.

Qualifications

• 8+ years leading last-mile, delivery, or high-volume distribution operations.
• Turnaround track record with detailedWalkthroughs including pre/post metrics.
• Direct people leadership of hourly and contingent labor.
• Experience across multiple sites or rapid ramp into unfamiliar operations.
• Willingness to travel 75%+ within assigned region, including extended overnight stays.
• Comfort operating in tech-enabled environments with routing and visibility tools.

Responsibilities

• Deploy to underperforming sites, diagnose root causes, and build stabilization plans with deadlines.
• Lead hands-on operations as a player-coach, not merely advisory.
• Rebuild daily operating rhythm: shift start, clock adherence, escalation, driver debriefs.
• Act as site leader during vacancies and onboard incoming permanent leaders.
• Support new site launches through early live-volume weeks and staffing plans.
• Audit sites against the ground operations playbook and close gaps.
• Coach supervisors to run buildings independently and reduce dependency on deployer.
• Escalate recurring failures to regional/central teams with actionable details.
• Own deployment metrics: on-time delivery, throughput, clock adherence, days to standard.
• Champion OSHA compliance and safe operating practices.
• Lead with Veho leadership principles.

Skills

Last-mile operations

People leadership

Site turnaround

Multi-site experience

Travel 75%+

Tech-enabled ops

Job description

About Veho

Veho's mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone.

We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers.

Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the 'extension of the brand' and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like HelloFresh, Zara, Macy's, Sephora, and more.

To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities.

Role Summary:

Veho is rapidly expanding its logistics footprint, creating unprecedented demand for high-caliber operational leadership. The Regional Field Operations Manager is the dedicated leader deployed to drive excellence across our newest and highest-impact sites.

You will deploy into the sites in your region that need the most help: a site without a leader, a site opening for the first time, a site that has drifted off standard. You will run it until it is fixed and the fix holds.

This is a hands-on role. You will take operational control of the building you are assigned to, diagnose what is actually broken across staffing, process, tooling, and leadership, and fix it while the operation is live. You will coach the site's supervisors so the fix outlasts you, hand the building back to a permanent leader, and move to the next one. You will report to the Regional Vice President and take temporary authority over the supervisor team at each site you are deployed to.

You will spend most of your time in warehouses, not at a desk, and you will work in a different building every few weeks. If the variety and the travel sound like the appeal rather than the cost, this is a rare seat.

Key Responsibilities:

• Deploy to underperforming sites, find the root cause across staffing, process adherence, driver experience, and site leadership, and build a stabilization plan with a clear deadline and a clear definition of done

• Run the building directly where the operation calls for it. This is a player-coach role, not an advisory one

• Rebuild the site's daily operating rhythm: start of shift, ops clock adherence, escalation paths, and driver debriefs

• Serve as acting site leader during leadership vacancies, holding the site at standard rather than just keeping it open, and onboard the incoming permanent leader to a stable building

• Provide experienced operational leadership for new site launches through the first weeks of live volume, and support peak readiness across the region through staffing plans, throughput validation, and contingency planning

• Audit assigned sites against the ground operations playbook and close the gaps in the building rather than writing them up for someone else

• Coach the site's supervisors toward running the building independently, with the goal of making your deployment unnecessary

• Raise recurring failure patterns you see across multiple sites to regional and central operations, and route friction between site execution and Veho's tooling to our product teams with enough detail to act on

• Own the numbers on every deployment: on-time delivery, deliveries per hour, delivered not received, ops clock adherence, days to standard, and whether the site is still at standard 60 days after you leave

• Champion OSHA compliance and safe operating practice in every building you enter

• Lead through the lens of Veho's leadership principles

What You Bring:

• 8+ years leading last-mile, delivery station, fulfillment, or high-volume distribution operations, with direct accountability for the performance of a site or a department

• At least one turnaround you can walk us through in detail: an operation that was underperforming, what you found, what you changed, and the numbers before and after

• Direct people leadership of a frontline workforce, including hourly and contingent labor

• Experience across multiple sites, or in a role that required you to ramp into an unfamiliar operation quickly and get results

• A track record of earning authority with teams that are not your own, and of leaving behind a bench that can run the building without you

• Willingness and ability to travel 75% or more within your assigned region, including overnight stays of several weeks at a time. This is a permanent feature of the role, not a temporary phase

• Comfort in a tech-enabled operation where the operating system, routing, and visibility tools are central to how the work gets done

• Physically able to stand for the duration of a shift and to bend, move, and lift boxes up to 50 lbs

• Willingness to work flexible schedules, including weekends, holidays, evenings, and early mornings

Compensation:

$120,000 - $130,000 annually

The pay range is subject to the discretion of the Company. Additionally, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage as well as other benefits such as 401k and unlimited PTO for exempt level roles.

Veho is a growth company that looks for team members to grow with it. No matter the location, or the role, every Veho teammate shares one galvanizing mission: driving commerce forward with a customer-centric delivery experience that's built for the modern era. We live by our leadership principles. We're looking for team members who are: obsessed over the customer, first-principles thinkers, builders at heart, intrinsically driven to win, and owners biased toward action.

Join us in building the future of ecommerce logistics and in doing the work of our lifetime!

All California applicants, please reference our California Applicant Privacy Notice located here.

The pay range is subject to the discretion of the Company. Additionally, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage, and other benefits such as a 401 (k) and unlimited PTO for exempt-level roles.