Head of Central Operations

Cacheflow; Philadelphia (Philadelphia County); On-site; USD 220,000 - 250,000; Full time

Benefits offered by this job

Equity

Medical/Dental/Vision

401k & PTO

Job summary

Veho is seeking a Head of Central Operations to lead the central ops function for its nationwide ground operations network. You will define the operating model, implement performance management, and build analytics infrastructure to enable field leaders to make faster, better decisions.

You will own CI initiatives, standardize SOPs, and partner with product to translate field feedback into product improvements. This role requires a builder mindset and hands-on leadership.

Qualifications

• 8+ years in operations, central/centre-of-excellence experience.
• Proven track record building performance mgmt systems and analytics infra.
• Background in logistics, fulfillment, last-mile delivery.
• Experience managing cross-functional initiatives across ops, product, and finance.
• Strong AI/building capabilities for tooling and reporting.

Responsibilities

• Define KPI framework for ground operations and targets.
• Lead daily standups, weekly OTD reviews, and monthly network health reviews.
• Build reporting infrastructure that feeds the cadence; ensure reliability.
• Define SOPs and staffing standards for markets and 3PLs; drive adoption.
• Develop analytics capability and data infrastructure for field decisions.
• Own CI program with measurable outcomes and clear ownership.
• Serve as liaison between ground ops and product; translate field pain into input.
• Lead planning for new market launches and expansions.

Skills

8+ years ops

Performance mgmt systems

Analytics infrastructure

Logistics / last-mile

Cross-functional leadership

AI tooling & reporting

Tools

SQL

BI tools

Job description

About Veho

Veho’s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone.

We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers.

Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the ‘extension of the brand’ and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy’s, Sephora, and more.

To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities.

About the Role

This is a role for a builder. You will be taking over a team and expanding its capabilities to function as the business operations brain for Veho's ground operations. Veho's ground operations network spans markets, warehouses, and 3PL partners across the country and the central operating model that holds it all together needs to be built.

As Head of Central Operations, you'll own that operating model. You'll define what a high-performing Veho market looks like, build the performance management system that holds markets accountable to that standard, and create the analytics infrastructure that lets field leaders make faster, better decisions. You'll run the cadence that gives leadership real-time visibility into what's happening across the network and you'll own the continuous improvement program that systematically addresses what's not working.

If you've built central ops or operations excellence functions before, you know how hard it is to get a distributed network to operate consistently. That's exactly the problem you'll be solving here.

What You'll Own

Performance Management & Operating Cadence

• Build and own the KPI framework for ground operations. Define the metrics, set the targets, and establish how performance is measured consistently across every market and 3PL partner

• Run the operating cadence: daily standups, weekly OTD reviews, monthly network health reviews. Leadership should always know what's happening across the network

• Build the reporting infrastructure that feeds the cadence — clean, reliable, and actionable

Operational Standards & Playbooks

• Define what a high-performing Veho market looks like — SOPs, staffing standards, warehouse operating procedures, 3PL management protocols

• Build standards that actually get adopted, not documentation that lives in a drive. Build the feedback loops that let standards evolve as the network learns

• Own change management when standards need to change at scale

Analytics & Data Infrastructure

• Build the analytics capability that lets field teams make faster, better decisions — dashboards, reporting tools, and self-serve data access

• Own forecasting of key operational functions such as labor planning centrally to free up field leaders time

Continuous Improvement

• Own a structured CI program — systematically identify recurring operational failures, root-cause them, and drive structural fixes rather than one-off interventions

• Track CI initiatives with clear owners, timelines, and measurable outcomes

• Build a CI culture in the field, not just a central team pushing improvements down

Product & Operations Partnership

• Serve as the connective tissue between ground operations and the product team — translating operational data and field pain points into clear, prioritized product input

• Own operational readiness for every product launch — field teams are trained, processes are updated, and the network is prepared to absorb new features before they ship

• Establish a standardized post-launch review process that captures key learnings, drives corrective actions, and continuously improves execution across all future market launches.

Launch & Expansion Execution

• Lead planning and execution for new market launches, warehouse moves, and peak expansion sites — managing timeline dependencies and resource allocation

• Embed launch procedures into the standards library so each successive launch requires less central involvement

• Own the prioritization process that prevents teams from being over-committed during high-tempo expansion periods

What You Bring

Experience:

• 8+ years in operations, strategy & operations, or business operations — with meaningful time in a central or center-of-excellence function

• Proven track record building performance management systems, operating cadences, or standards functions for a distributed operations network

• Direct experience owning or building analytics infrastructure — not just consuming reports, but building the systems that generate them

• Background in logistics, fulfillment, last-mile delivery, or a similarly physical, high-volume environment

• Experience managing complex cross-functional initiatives across ops, product, and finance simultaneously

• Strong AI building capabilities to build supporting tooling and reporting

What sets the strongest candidates apart:

• Time at a tech-enabled operator at scale (Amazon AMZL, DoorDash, Walmart Supply Chain) plus experience at a high-growth, venture-backed company

• Has built and led a small central team from scratch

You are:

• Deeply analytical — you lead with data, you can build a KPI framework from scratch, and you're comfortable in SQL and BI tools

• A systems thinker — when the same problem shows up in 3 markets, you ask why the operating model allows it and fix the root cause

• A builder — you're excited to be first, not frustrated that there's no playbook to inherit

• A direct communicator — you say what you think, push back when timelines don't make sense, and earn trust by being honest

• A player-coach — you lead and you do. At Veho's stage, this role requires both

Compensation

$220,000 - $250,000 annually
Compensation for this role varies based on location and experience

The pay range is subject to the discretion of the Company. Additionally, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage as well as other benefits such as 401k and unlimited PTO for exempt level roles.

Veho is a growth company that looks for team members to grow with it. No matter the location, or the role, every Veho teammate shares one galvanizing mission: driving commerce forward with a customer-centric delivery experience that's built for the modern era. We live by our leadership principles. We're looking for team members who are: obsessed over the customer, first-principles thinkers, builders at heart, intrinsically driven to win, and owners biased toward action.

Join us in building the future of ecommerce logistics and in doing the work of our lifetime!

All California applicants, please reference our California Applicant Privacy Notice located here.

The pay range is subject to the discretion of the Company. Additionally, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage, and other benefits such as a 401 (k) and unlimited PTO for exempt-level roles.