Regional Field Operations Lead – Route Management

Luckylincolngaming; Chicago (IL); On-site; USD 70,000 - 95,000; Full time

Job summary

Lucky Lincoln Gaming is seeking an Operations Manager to own day-to-day operational performance across a defined route. You will lead a team of technicians, ensure equipment uptime, protect cash integrity, and maintain strong relationships with location owners.

You will report to a District Manager and influence service quality and revenue protection. Ideal candidates have 5+ years in operations, experience managing hourly teams, and a track record of data-driven improvements in a regulated

Qualifications

• 5+ years in operations, field service, route management, or warehouse leadership.
• Experienced in leading hourly teams with clear accountability.
• Comfortable with cash handling and accuracy under pressure.
• Ability to obtain Illinois Gaming Board credentials (IGB) and related clearances.
• Strong communicator with the ability to build trust with teams and partners.

Responsibilities

• Lead, train, and hold accountable a team of 4–10 technicians.
• Maintain vault accuracy, cash integrity, and route-wide cash reconciliation.
• Oversee schedules, route assignments, and technician efficiency.
• Equipment performance and management: Repairs, Swaps/Transfers, Regulatory compliance.
• Ensure rapid service response times and equipment reliability.
• Uphold location-level operational standards across the region.
• Build strong partnerships with location owners to support retention.
• Track route KPIs and use data to drive performance improvements.
• Support the District Manager with insights, problem-solving, and operational execution.

Skills

Team leadership

Cash handling

Operational discipline

Regulatory compliance

Client relationships

Education

High school diploma or GED

Job description

Lucky Lincoln Gaming is seeking an Operations Manager to own day-to-day operational performance across a defined route. You will lead a team of technicians, ensure equipment uptime, protect cash integrity, and maintain strong relationships with location owners.

You will report to a District Manager and influence service quality and revenue protection. Ideal candidates have 5+ years in operations, experience managing hourly teams, and a track record of data-driven improvements in a regulated