Regional Facilities Leader: Operations & People

f7d8749a-72d6-407c-bf98-292ea630c73a; San Diego (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Shield AI seeks a Senior Supervisor, Facilities to lead safe, reliable Facilities Operations across a regional portfolio. This hands-on, people-leadership role directs Facilities Coordinators, manages service delivery, and guides non-capital projects to successful completion.

The role combines coaching, urgent issue resolution, vendor coordination, budget oversight, workplace improvements, clear communication, and data-driven performance enhancements, aligned to global standards.

Qualifications

• Bachelor’s degree in facilities, business, operations, engineering, construction, communications, or a related field, or an equivalent combination of education and relevant experience.
• 3+ years of progressive experience across facilities, workplace, office operations, property operations, project coordination, vendor management, or a closely related operating function.
• Demonstrated leadership of teams and projects in a facilities environment.

Responsibilities

• Directly supervise, coach, and develop Facilities Coordinators assigned to the region.
• Set priorities, clarify ownership, delegate work, and establish consistent expectations for service, responsiveness, documentation, and follow-through.
• Conduct regular team meetings, one-on-ones, performance feedback, development planning, and workload reviews in partnership with People Experience.
• Build cross-site coverage plans, balance workload, and maintain continuity during absences, business events, incidents, and periods of rapid growth.
• Create a culture of ownership, proactive communication, customer service, safety, and continuous improvement.
• Identify skill, capacity, and succession needs and elevate them through the applicable Facilities Operations leader.
• Lead day-to-day Facilities Operations across offices, engineering spaces, manufacturing environments, laboratories, hangars, warehouses, and secure or classified areas, as applicable.
• Maintain safe, professional, operationally ready workplaces that support employee productivity and business continuity.
• Coordinate preventive and corrective maintenance, work orders, building services, utilities, landlord obligations, and service-provider response.
• Serve as the regional Facilities escalation point for outages, service failures, workplace issues, and operational risks.
• Implement global and regional standards, standard operating procedures, service levels, and documentation practices across assigned locations.
• Coordinate with landlords, property managers, technicians, vendors, and internal partners to resolve recurring issues and reduce operational disruption.
• Support occupancy changes, employee moves, visitor readiness, meetings, events, and other workplace-service needs within the approved service model.
• Plan and deliver regional facilities projects that fall below Capital Delivery thresholds or do not require dedicated capital-project ownership.
• Lead qualifying work such as minor improvements, space reconfigurations, restacks, furniture deployments, moves/adds/changes, signage, small repairs, workplace refreshes, service rollouts, landlord-coordinated work, and lifecycle replacements within delegated authority.
• Define scope, coordinate stakeholders and vendors, manage schedule and cost, maintain documentation, communicate impacts, and close out assigned operational projects.
• For major capital projects, provide site requirements, maintainability input, local coordination, shutdown planning, employee communications, readiness support, and operational acceptance.
• Participate in commissioning and formal turnover to verify required training, warranties, asset records, spare parts, documentation, and operating procedures are complete.
• Escalate work that exceeds approved cost, risk, technical-complexity, or governance thresholds to Capital Delivery and Facilities Operations leadership.
• Direct and coordinate regional vendors, contractors, landlord teams, technicians, and outsourced service providers.
• Monitor service quality, responsiveness, safety, scope compliance, cost, and performance against approved contracts and service expectations.
• Review invoices, track purchase orders and commitments, support monthly forecasts, and maintain accurate budget and project documentation.
• Identify cost risks, service gaps, and opportunities to improve value without compromising safety, reliability, compliance, or employee experience.
• Support sourcing, onboarding, renewals, and performance reviews in partnership with Procurement and the applicable Facilities Operations leader.
• Partner with Global EH&S to implement workplace-safety, environmental, industrial-hygiene, contractor-safety, emergency-preparedness, and corrective-action requirements.
• Partner with Security to implement physical-security, access-control, visitor, incident-response, and secure-facility operating requirements within the approved scope.
• Confirm contractors and vendors meet site access, safety, security, insurance, and work-control requirements before and during execution.
• Support inspections, audits, emergency exercises, incident reviews, and timely closure of assigned corrective actions.
• Escalate material safety, security, environmental, regulatory, service, and business-continuity risks promptly and clearly.
• Coordinate with IT, People, Capital Delivery, Global Real Estate, Finance, Procurement, and business leadership as regional needs require.
• Serve as the principal regional Facilities contact for site leaders, employees, and business partners.
• Communicate planned outages, construction impacts, relocations, service changes, and restoration activities clearly and proactively.
• Resolve recurring service issues, gather feedback, and balance customer needs with standards, risk, budget, and portfolio priorities.
• Build trusted relationships with local leadership while maintaining consistent enterprise practices across sites.
• Maintain accurate regional reporting for work orders, maintenance, vendors, budget, projects, incidents, risks, actions, and customer experience.
• Participate in recurring Facilities Operations reviews and other governance forums, presenting issues, trends, decisions, and corrective actions.
• Maintain regional risk, issue, and action registers and drive assigned items to timely closure.
• Use operating data and root-cause analysis to improve reliability, workflows, standards, documentation, and service quality.
• Share lessons learned and effective practices across regions and maintain accurate information in approved Facilities systems.

Skills

Team leadership

Facilities operations

Vendor management

Budgeting

Safety

Education

Bachelor's degree

Job description

Shield AI seeks a Senior Supervisor, Facilities to lead safe, reliable Facilities Operations across a regional portfolio. This hands-on, people-leadership role directs Facilities Coordinators, manages service delivery, and guides non-capital projects to successful completion.

The role combines coaching, urgent issue resolution, vendor coordination, budget oversight, workplace improvements, clear communication, and data-driven performance enhancements, aligned to global standards.