Regional Experience Leader - Multi-Office Teams

H&R Block; Jonesboro (AR); On-site; USD 95,000 - 130,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader to oversee 4–6 retail offices, delivering a consistent, high‑quality client experience. You will coach Tax Professionals and Client Service Professionals, set expectations, and balance strategic oversight with in-office leadership to drive client outcomes and business results.

You will own office readiness, staffing, facilities, and compliance while traveling between locations to maintain a strong, hands‑on leadership presence and ensure excellence

Qualifications

• Bachelor's degree or equivalent experience required.
• 3+ years leading teams in multi-unit retail/service/ops with measurable outcomes.
• Strong client-centric mindset and consultative service approach.
• Proven ability to coach, develop, and hold teams accountable.
• Experience driving business results across multiple locations, including labor management.
• Proven change leadership and adoption of new processes.
• Ability to prioritize across offices and exercise independent judgment.
• Experience in facilities, staffing, or compliance along operational lines.
• Excellent communication and problem-solving skills; adept at handling escalations.
• Willingness to travel frequently between offices.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations and drive improvements.
• Lead adoption of new client experience processes, tools, and behaviors.
• Coach Tax Professionals and Client Service Professionals toward performance targets.
• Provide real-time feedback to strengthen team execution and bench strength.
• Identify patterns, address gaps, and build high-potential talent.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics and implement actions to improve results, acquisition, and retention.
• Ensure daily operations across offices, including staffing, scheduling, and compliance.
• Oversee office readiness, including facilities, equipment, and onboarding for seasonal demand.

Skills

Leadership

Client focus

Data analysis

Change management

Multi-unit ops

Communication

Travel readiness

Education

Bachelor's degree or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader to oversee 4–6 retail offices, delivering a consistent, high‑quality client experience. You will coach Tax Professionals and Client Service Professionals, set expectations, and balance strategic oversight with in-office leadership to drive client outcomes and business results.

You will own office readiness, staffing, facilities, and compliance while traveling between locations to maintain a strong, hands‑on leadership presence and ensure excellence