Regional Experience Leader, Multi-Office Retail

H&R Block; New Albany (IN); On-site; USD 95,000 - 125,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience. You’ll coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive office readiness and performance.

You will own staffing, facilities, compliance, and day-to-day operations, using data to improve client outcomes and business results while traveling among offices as needed.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years leading teams in multi-unit retail or service environments.
• Strong client-centric mindset with consultative experience.
• Proven leadership ability to coach and develop teams.
• Experience driving business results across multiple locations.
• Experience with change management and process adoption.
• Ability to travel frequently between offices.
• Ability to work evenings, weekends, and Saturdays as needed.

Responsibilities

• Own delivery of consultative client experience across 4-6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals by coaching.
• Provide coaching based on observed behaviors and outcomes.
• Identify patterns and develop bench strength across offices.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics and take actions to improve results.
• Ensure daily operations across offices: staffing, scheduling, compliance.
• Prepare offices for seasonal demand with readiness planning.

Skills

Leadership

Client-centric

Coaching

Strategic oversight

Communication

Data-driven

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience. You’ll coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive office readiness and performance.

You will own staffing, facilities, compliance, and day-to-day operations, using data to improve client outcomes and business results while traveling among offices as needed.