Regional Experience Leader — Multi-Office Portfolio

H&R Block, Inc.; Gastonia (NC); On-site; USD 65,000 - 100,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices across the region, ensuring a consistent, high‑quality client experience.

You’ll set expectations for consultative service, manage operations, and guide teams to deliver exceptional results for clients and the business. In this hands‑on role, you’ll coach Tax Professionals and Client Service Professionals, oversee staffing and facilities, and align priorities to drive revenue, growth, and

Qualifications

• Must have 3+ years leading teams in a multi‑unit environment with outcomes accountability.
• Strong client‑centric mindset with proven consultative client experience.
• Proven ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results while managing day‑to‑day ops across locations.
• Ability to travel frequently between offices.

Responsibilities

• Own delivery of the consultative client experience across 4–6 offices with disciplined standards.
• Evaluate execution quality and client impact to reinforce strengths and close gaps.
• Lead and coach Tax Professionals and Client Service Professionals toward consistent performance.
• Own office readiness, staffing, facilities, compliance, and day‑to‑day operations.
• Monitor metrics, identify trends, and act to improve results and client acquisition.

Skills

Leadership

Client-centric mindset

Communication

Data interpretation

People development

Education

Bachelor’s degree or higher

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices across the region, ensuring a consistent, high‑quality client experience.

You’ll set expectations for consultative service, manage operations, and guide teams to deliver exceptional results for clients and the business. In this hands‑on role, you’ll coach Tax Professionals and Client Service Professionals, oversee staffing and facilities, and align priorities to drive revenue, growth, and