Regional Experience Leader — Multi-Office Ops & Growth

H&R Block; Fort Mohave (AZ); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4-6 retail offices in the region, ensuring a consistently high-quality client experience across locations. You’ll set expectations for consultative service, operational excellence, and team performance while balancing strategic oversight with hands-on leadership.

You’ll coach Tax Professionals and Client Service Professionals, manage staffing, facilities, compliance, and day-to-day operations, travel across

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years leading multi-unit teams in retail or service.
• Strong client-centric mindset and leadership capability.
• Proven ability to drive business results while managing day-to-day ops.
• Experience with change management and process adoption.
• Ability to travel frequently across 4-6 offices.

Responsibilities

• Own consistent delivery of client experience across 4-6 offices.
• Evaluate execution quality and drive improvements.
• Lead and coach Tax Professionals and Client Service Professionals.
• Oversee staffing, facilities, compliance, and day-to-day operations.
• Monitor performance metrics and drive revenue growth.

Skills

Leadership

Strategic planning

Team development

Client-centric

Operational excellence

Communication

Data analysis

Travel coordination

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4-6 retail offices in the region, ensuring a consistently high-quality client experience across locations. You’ll set expectations for consultative service, operational excellence, and team performance while balancing strategic oversight with hands-on leadership.

You’ll coach Tax Professionals and Client Service Professionals, manage staffing, facilities, compliance, and day-to-day operations, travel across