Regional Experience Leader - Multi-Office Operations

H&R Block; Voorhees Township (NJ); On-site; USD 62,000 - 77,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Associate discount

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistently high-quality client experience across locations. You will guide Tax Professionals and Client Service Professionals, coach teams, and balance strategic oversight with hands-on leadership to drive client outcomes and business results.

This role requires leading through change, optimizing operations, and building high-performing teams with a strong emphasis on client

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in a multi-unit retail/service/operations environment with outcomes accountability.
• Strong client-centric mindset with consultative experience.
• Proven leadership to coach, develop, and hold teams accountable.
• Experience driving business and financial results while managing day-to-day ops across multiple locations.
• Experience leading change and adopting new processes.

Responsibilities

• Own consistent delivery of consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals with clear expectations.
• Provide coaching based on observed behaviors and performance outcomes.
• Identify patterns, address gaps, and develop bench strength and talent.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and implement actions to improve results.
• Ensure daily operations including staffing, scheduling, and compliance across offices.

Skills

Leadership

Client-centric mindset

Communication

Coaching

Strategic thinking

Problem solving

Data interpretation

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistently high-quality client experience across locations. You will guide Tax Professionals and Client Service Professionals, coach teams, and balance strategic oversight with hands-on leadership to drive client outcomes and business results.

This role requires leading through change, optimizing operations, and building high-performing teams with a strong emphasis on client